Customer Service Manager

**** **** *********, *******, * L *****

*********@***.*** * 513-***-****

KAT HRYN MC LAREN

*/****-******* *******’s I t a l i an Restaur ant

General Manager

M im i's Cafe Restaur ant

2004-2010

Assisted in opening Mason,Oh, Columbus,Oh and Dayton,Oh stores and also Atlanta,

Georgia.

2006-2010 Assistant General Manager

E veryday operations of Restaurant

- l abor, food costs, order and receiving, prep

l ists, meetings, catering, inventory, taking care of guest relations,

working the f loor, opening and closing restaurant,

a lcohol maintenance, computer documentation (outlook,

excel, word, realtime ), bottom line cost, invoicing,

BOH experience, line experience, sanitation and health

department relations,sales driven, productivity driven,

fast paced environment, Servesafe t rained.

Ran a restaurant that opened for

b reakfast, lunch and dinner which held a capacity of 265 guests.

2004-2006 Corporate T rainer for M imi’s Cafe

Trained and developed FOH staff

ensuring teammates developed proper skills in developing

guest relations, upheld guidelines and procedures and

made sure the restaurant upheld the culture it needed to

be successful. Held classes and seminars to teach

everything they needed to continue a successful

restaurant when I left.

H ad to know the restaurant in and out to ensure quality of food and service.

2003-2004 Jelly Bean Junction Daycare

Help run a class of 14 kids age

r ange from 3-5. Maintained a daily

regiment from a class syllabus. Taught and guided the children.

2002-2003 M acys

worked in women's shoe department

M aintained a sales based environment ensuring guests

coming in were getting what they want, based on quality

and quantity. Ensuring everyone entering was getting

t he best customer service. Used registers, closed

department at night, dealt with cash

handling, ran reports and worked in a fast paced environment.

2001-2002 B rians Sports Bar and Grille

B artender/Server

Ensured Guest satisfaction, fast paced environment working dinner and bar.

2001-2003 U niversity of Cincinnati- Majoring in Psychology

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