Manager Project
Resume:
LYNDA B. THOMPSON
*** ******* **** *****.*.********@*****.*** h: 678-***-****
Alpharetta, GA 30022 http://www.linkedin.com/in/lyndathompson c:
Senior Manager specializing in
implementation of IT products and portfolio analysis
Solution Driven * Excellent Presenter * Technical Background *
* Familiarity with Domestic and International Vendors and Contracts *
Successful Teambuilding with Diverse Constituencies * Analyze and Recommend
New Portfolio Offers
HIGHLIGHTS
. Strong technical background in programming and systems analysis with an
impressive track record of more than ten years in strategic planning,
business unit development, project and product management.
. Demonstrated ability to analyze performance of teams and departments and
propose operational changes in order to create higher levels of customer
satisfaction and cost-savings for the organization.
. Primary fiscal analyst for success of web-interface application
developments, leading to over $250,000 in cost savings and meeting 100%
of project goals.
. Ability to assess issues and risks and escalate only when appropriate.
. Certified in Project Management (PMP).
NATIONAL ACCOUNT SERVICE COMPANY, LLC, Atlanta, GA Aug 1999 - Nov
2009
An insurance claim processing company of over 250 employees, offering
technology services related to healthcare insurance claims.
Senior, Vendor Delivery Manager (2008 - 2009)
Managed a multi-faceted project that ultimately provided multiple vendors
access to internal mainframe without sacrificing data integrity or
security.
. Provided oversight of all vendor delivery for mainframe development
efforts, including documenting the present state business process for
vendor code development, the desired future state and the final multi-
vendor code development business process.
. Built a project team of internal resources as well as vendor resources to
build and confirm the effectiveness of the solution.
. Coordinated project efforts and produced deliverables for code
development, vendor management, on/off-boarding and vendor governance.
This project allowed more than one vendor access to the mainframe system
to provide coding efforts.
. Collaborated with the Application Program Management Department to ensure
vendor management was a success for the entire company.
. Provided status updates regularly to the CIO and VP of Shared Services.
. Owned the on-boarding and off-boarding process for all vendors working on
the mainframe as well as their security setup and balanced scorecard.
LYNDA B. THOMPSON Page 2
Program Managed a Work Intake and Tracking project to replace a 20-year old
mainframe system and provide a single process to be used to take in work
requests, assign them throughout the company or our development vendors,
and track all the work performed on the request.
. Created and obtained approval for the business case.
. Representatives from 95% of the departments participated in business
requirements gathering sessions.
. Created the single solution vision business process to address the
business issue of several different processes throughout the company.
. Recommended and received approval for the integration of this program
with the Portfolio Management initiative.
. Worked on integrated Waterfall, Iterative and RUP into a single process
tracking system.
Manager, Application Development (2002 - 2008)
Provided managerial oversight for application development with web
presentations (e.g. JAVA, .NET, and PRPC); including vendor management,
staffing models, initiated development within JAVA and PRPC.
. Conducted cost-benefit analysis of completing work internally versus
outsourcing, leading to a savings of 1,000 staff hours, and $150-200K
annually.
. Managed vendor relationship including off-shore resources.
. Reviewed and proposed CAQH's CORE certification process for all company
products.
. Reviewed and proposed implementation of corporate reporting solution.
. Ensured project reports were created and communicated.
. Set programming and database standards as well as documentation
requirements.
. Managed implementation of company extranet on a VPN.
. Reviewed staff utilization on support of the extranet and created
recommendation and project plan for implementation of document repository
(Serena Collage).
. Maintained, updated, and optimized over 70 unique applications over all
company presences (internet: HTML; extranet: IIS with ASP/.NET; intranet:
SharePoint).
. Worked with Blue Cross and Blue Shield of Michigan on their web site
development needs.
. Owned the business relationship with the Pega PRPC product, obtaining
Business Analysis training for 8 employees to better understand Pega and
where it can be utilized within NASCO.
Manager, Information Services (1999 - 2002)
Led the analysis of the organizational structure; proposed/implemented a
successful re-organization of the department resulting in improved customer
service through a more organic integration of the application development
team.
. Provided effective communication to customers on outages, system changes,
and other impacts creating a customer satisfaction rate of 4.5 out of 5.
. Proposed and implemented a cost analysis plan, saving $100,000 annually.
. Project managed hardware changes and staffing of $1.3M project that was
delivered on-time.
LYNDA B. THOMPSON Page 3
ECLIPSE COMPUTER SYSTEMS, INC, Atlanta, GA April 1998 - July 1999
A technology company of over 20 employees, offering network and desktop
installation and support services.
Technical Services Manager
. Forecasted time reported and time invoiced to ensure profitable project
implementation
. Analyzed staffing deficiencies and identified training needs.
MCI, Atlanta, GA and Boston, MA 1993 - 1998
Technical Project Manager / Network Administrator
CONTOURS, INC, Orrville, OH 1991 - 1993
A manufacturing company specializing in rolled wire.
Supervisor / LAN Administrator / System Analyst
EXECUTIVE INSURANCE AGENCY, Mayfield Village, OH 1988 - 1991
An insurance agency supporting the efforts of agents in their branch
offices.
Network Administrator
MASTERPIECE SOLUTIONS, Toledo, OH 1987 - 1988
A financial software solution package reseller that offered customized
code.
Programmer / Trainer
EDUCATION AND CERTIFICATIONS
B.S. in Computer Science and Mathematics, Ohio Northern University, Ada,
OH, 1987
Graduate Hours towards an M.S. in Computer Science, Kent State University,
Kent, OH, 1993
Distinguished Toastmaster (DTM), 2002
Project Management Professional (PMP) Certification, 2005 - current
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