Manager Customer Service
Resume:
Stephen J Kelly
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***** ** ****** ( Mont Belvieu, TX 77523
************@*****.***
Executive Operations/Engineering Manager
Top performing executive with 22+ years experience in planning, organizing,
directing, and evaluating high-volume manufacturing and operation
processes. Dynamic self-motivated team player and leader with an
unparalleled work ethic and track record of meeting aggressive goals for
increasing market share, revenues, and client base. Strong relationship
builder, highly capable of partnering with clients, vendors, staff, and
administration. Highly organized and detail oriented, with proven
strengths in prioritizing and managing multiple tasks within a company.
Budget Preparation ( Start-Up Operations( Expense Control ( P&L
Responsibility ( Process Improvement
Operations Management ( Project Management ( Policy/Procedure Development (
Contract Negotiations
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Career Achievements
> Designed and managed a solution that rebuilt offices, which resulted
in the staff moving from trailers to office space.
> Identified a major process issue where quality broke down in the
welding department, and managed the analysis and solution to
automating the process and eliminating the quality problem.
> Reviewed and stopped a project where an attempt at automating a manual
process would have created a major quality issue.
> Identified a new service to the refineries and chemical companies that
added $20MM to the bottom line over the next 5 years.
> Managed the design and testing of a new-patented product that had a
45% margin to the bottom line.
> Oversaw the purchasing and installation of equipment that led to a
direct 5% increase to the bottom line, which resulted in eliminating
the outside processing of intermediate materials.
> Successfully maintained and increased project funding base by
designing and implementing strategic contract extension projects.
> Reduced warranty costs $25,000 per month of large products by building
testing equipment to improve design.
> Reviewed and submitted the overall proposals to the UK MOD on a $1.2
billion proposal which resulted in a contract to build prototype
vehicles for evaluation.
> Introduced consignment inventory concept and reduced raw material
inventory value by $600,000.
> Increased sales to $1.2MM per month as a result of shortened lead
times by using JIT and cell manufacturing.
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Professional Experience
Ohmstede, LTD Beaumont, TX 2008-2010
VP Manufacturing Services
. Reviewed the operations of the 5 plants in the company and came up
with ways to improve the systems and processes both technical and
administrative.
. Identified and implemented new technology in welding of tube-to-tube
sheet per ASME and API.
. Oversaw multi-plant responsibilities for innovation in Texas and
Louisiana.
. Project Manager of design and construction of the facility in Houston,
Texas.
. Reported to the CEO processes that could be done to improve technology
or operations that got the company ahead of the competition.
. Analyzed the market to identify volume and income compared to cost of
building and running new service.
. Provided input to the CEO on internal issues that affected personnel
behavior.
Entek Mfg Seguin, TX 2007-2008
Operations Manager
. Administration responsibility of the CFO, Engineering Manager, HR
Manager, Manufacturing Manager, Sub-contracts, Customer Service,
Maintenance, Purchasing, and Transportation.
. Introduced estimating system resulting in consistent pricing.
. Lean Implementation of reduced wait time and travel distances
resulting in reduced non-valve added costs.
. Reorganized the plant and eliminated equipment and personnel to meet
the monthly objectives of the owners.
. Introduced a manufacturing pull system for internal operations, which
improved lead-times and reduced WIP.
. Helped developed an international subcontract for supply of materials.
Armor Holdings Sealy, TX 2000-2007
Engineering Manager
. Responsibilities included selling R&D projects to the customer, managing
engineering personnel, overseeing product testing, reporting progress in
formal meetings and developing presentations in MS PowerPoint and
timelines in MS Project.
. Controlled quick reaction projects for the US Army to support operations
in combat.
. Ran testing improvements to Army trucks at the Aberdeen proving grounds.
. Led customer reviews each month for each project and presented time lines
and budgets.
. Planned and developed complete manufacturing facility to build fabricated
components.
. Hired and trained Engineers, Buyers, and shop personnel for the new
facility.
Stewart & Stevenson Sealy, TX 2000-2007
Program Manager
. Oversaw design of manufacturing facility, hiring of manufacturing
personnel, creating manufacturing systems for a new facility, and
design of buildings for material flow.
. Created detailed costs and budgets to build and equip a green field
factory.
. Sold concept of starting a manufacturing facility to the Board of
Directors, which resulted in receiving the first $16MM expenditure.
. Reviewed and planned improvements to an off-site factory where the
company was losing money.
GH Hensley Dallas, TX 1992-2000
Operations Manager
. Responsible for directing Engineering, Materials, Production, Quality,
Customer Service, and Administration.
. Introduced pull production system to increase profits by $2.1MM per
year.
. Identified bottlenecks with time studies, which reduced the lead-time
from 5 weeks to 3 days.
. Shortened lead times from 3 weeks to 3 days for standard products by
using LEAN techniques.
. Used time studies, method studies, and workstation design to help
create a standard cost system.
. Expanded facility to include new automated equipment.
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Education:
Bachelor of Science-Industrial Engineering, University of Texas, Arlington,
Texas
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