Customer Service Quality Assurance

Laiq A. Siddiqui

*** ******** **** ****, *********, VA 22657

Tel: 540-***-**** (H), 703-***-**** (M)

********@*****.***

OBJECTIVE

To obtain a position where I can maximize my multilayer of management

skills, quality assurance, program development, training experience,

accounts, customer service, and a successful track record in any

environment.

SUMMARY OF QUALIFICATIONS

Self motivated, energetic and enthusiastic with a proven track of good

administrative and effective communication qualities. Experienced customer

service, accounts and operational background, leading to good decision-

making by managers. Major strengths include strong leadership, competent,

excellent team player, attention to detail, dutiful respect for compliance

in all regulated environment.

WORK HISTORY

12/08 to 11/10

Accounts Payable Assistant: Oldcastle APG, Gainesville, VA

Entered vendor invoices for payment processing. Compiled and sorted

documents, such as invoices and checks, substantiating business

transactions. Verified invoice charges by comparison to purchase orders and

receiving documents. Reconciled differences by analysis of supporting

documents and discussion with ordering department and vendor as necessary,

obtained management approval as needed. Utilized computer software

following prescribed procedures to generate and mail checks to vendors.

Prepared checks for signature, weekly list of payables for management

approval, supported other accounting projects as available. Maintained

appropriate cash disbursements records including detail disbursements

ledger and source documents. Prepared invoice accrual spreadsheet for month

end close. Other duties assigned.

01/06 to 11/08

Operations Manager: Virgin Atlantic Cargo, Chicago International Airport,

Chicago, IL

Directed all aspects of operations, customer service, managed staff and

handling company. Reviewed and interpreted operating data, implemented

appropriate changes in procedures to ensure continuous and efficient

operations. Worked with handling company, to apply consistent cost-savings

techniques, designs for station productivity and reliability. Assisted Vice

President in developing operational strategies. Provided guidance,

coaching, motivation and direction to facility staff members. Provided

adequate services and analysis on import/export claims that needed to be

settled. Ensured that all documents presented as appendices to support

claims are valid and authentic, negotiated with the client on terms for

settlement as well as timeline.

01/05 to 01/06

Supervisor: Swissport Cargo Services, Dulles International Airport,

Washington, DC

Supervised employees and effectively managed all aspects of station

operations, directing Maintenance and Operations Departments for optimal

performance, ensured safety and security for the aircraft and passengers.

10/96 to 06/04

Accounts/Customer Service Supervisor: British Airways World Cargo, Karachi,

Pakistan

Developed and maintained all aspects of business accountancy, marketing and

data processing of company. Worked on financial budgeting, capital

expenditure, cash flow and foreign-exchange dealings. Established close

relations between bank executives and auditors ensuring conformity with all

regulatory bodies. Analyzed and performed through checking and evaluation

of documents presented for import/export claims. Sought and implemented

resolutions for customers in individual claim files and overall insurance

programs. Interpreted and complied with all regulatory mandates within

individual jurisdiction.

EDUCATION

University of Karachi - Pakistan

Bachelor of Arts - Business Administration

Minor in Accounting/Principles of commerce

& Economics

Macrosoft Computers & Graphics, Karachi - Pakistan

Completed short courses in Computer Literacy and Basic Hardware

Lord Fairfax Community College - Middletown, VA

Completed Human Resources for the Non-HR Manager

Series (Approved toward PHR & SPHR recertification)

Computer Skills

Knowledge of accounting software, database software, internet software,

payroll systems, spreadsheet, word processing software.MS Office-Word and

Excel, PowerPoint, Term, Lawson, Phoenix, BA80 and UA system.

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