Customer Service Manager

JANICE M. HARRIS

***** ****** ****** ****, *******, TX 77083. (713)- 928-0341/713-***-****. **************@*****.***

PROFILE

• Highly motivated, results-oriented Business Management Professional seeking a growth-oriented

position where opportunities for growth and advancement are based on outstanding performance.

• Diverse experience and proven record of accomplishment and leadership with expertise in:

r Business Development Initiatives r Operations and Administration r Team Building

r Maximizing Revenues/Preventing Losses r Customer Relations/Service r Quality Assurance

r Evaluating Critical Business Needs r Troubleshooting/Problem Solving r Budgets/Finance

• Well-developed problem solving abilities. Adept in evaluating critical business needs and resourceful troubleshooter

capable of developing/initiating creative solutions to complex operating problems.

• Outstanding interpersonal dynamics and communication skills resulting in the development of strong

business customer rapport and productive working relationships within multi-ethnic/multi-cultural environments.

Seasoned key liaison between executives, employees and clientele.

• A loyal team player with a professional image and attitude. Adapts easily to new concepts and

responsibilities.

• Recognized for dedication and commitment to excellence . Proven ability to meet and/or exceed internal

and client demands, expectations and deadlines. Willing to work long hours and overtime if necessary.

PROFESSIONAL MANAGEMENT EXPERIENCE

South Acres Ranch – Houston, Texas 05/10 to 11/10

Rental Homes – Multi-family property

Manager

• Cover the management function of the department by planning, organizing, motivating, directing and controlling.

• Oversees three staff members- Lead Maintenance, Assistant Manager and Leasing agent.

• Manage vendors and contractors.

• AMSI E-site – post rent, collections, maintenance request, move in and move out, tax credit, weekly activities

report for the community, make lease agreement by using Win-TAA.

• Post bills on AMSI E-PO and purchase products for the community.

• Establish budget for the community.

• Reports done every Mondays and Thursdays pertaining to occupancy and availability and available to rent.

• Section 8 Housing – Ensure all residents that has housing contracts are send in to housing, renewals, and

inspections are done.

• Present property and apartment homes, utilize feature/benefits selling, close sale, and follow-up by using

quest cards.

• Lease apartment, complete lease application, and verification of application.

• Compliance documentation for all residents who are being certified and who are doing recertification.

• Ensure all community polices and rules are followed.

• Responsible for attracting new residents by marketing and doing market survey to increase production.

• Lease up and maintain occupancy level at 99% -100%

Oak Tree Manor Apartment - Houston, Texas 07/08 to 05/10

Senior Community

Assistant Manager

• Cover the management function of the department by planning, organizing, motivating, directing and controlling in

the absent of the Manager.

• E-site – post rent, collections, maintenance request, move in and move out, tax credit, weekly activities report for

the community, make lease agreement by using Win-TAA.

• Section 8 Housing – Ensure all residents that has housing contracts are send in to housing, renewals, and

inspections are done.

• Present property and apartment homes, utilize feature/benefits selling, close sale, and follow-up by using quest

cards.

JANICE HARRIS

• Lease apartment, complete lease application, and verification of application.

• Compliance documentation for all residents who are being certified and who are doing recertification.

• Ensure all community polices and rules are followed.

• Responsible for attracting new residents by marketing and doing market survey to increase production

• Maintain occupancy level at 95% - 98%

Laurel Point – Houston, Texas 03/08 – 07/08

Senior Community

Assistant Manager/Leasing

• Cover the management function of the department by planning, organizing, motivating, directing and controlling in

the absent of the Manager.

• Yardi Voyager – post rent, collections, maintenance request, move in and move out, tax credit, weekly activities

report for the community, make lease agreement by using Blue Moon.

• Section 8 Housing – Ensure all residents that has housing contracts are send in to housing, renewals, and

inspections are done.

• Present property and apartment homes, utilize feature/benefits selling, close sale, and follow-up by using quest

cards.

• Lease apartment, complete lease application, and verification of application.

• Compliance documentation for all residents who are being certified and who are doing recertification.

• Ensure all community polices and rules are followed.

• Responsible for attracting new residents by marketing and doing market survey to increase production

• Plan activities for seniors. Teach basic computer class twice a week.

• Time sheet and time summary for employees

• Maintain occupancy level at 99% - 100%

Texas School of Business– Houston, TX 05/07 – 09/08

Instructor

• Introduce students to basic computer skills which include keyboarding, records management, business math, word

processing, and spreadsheets

• Taught students how to provide exceptional customer service and improve communication skills, leadership and

time management, administer troubleshoot operating system and Microsoft Access.

• Administration work which include lesson plans, accountability for students, counseling with ATB/Reentry

students, and recording grades.

Primrose at Heritage Park – Houston, TX 11/06 – 05/07

Senior Living

Resident Activity Director

• Cover the management function of the department by planning, organizing, motivating, directing and controlling.

• Events are plan and reported monthly on activities, transportation, salon, fitness center, food pantry, volunteers

and purchases.

• Communicate thoughts, ideas, and demonstrates oral/written communication by committee meetings, newsletters

weekly update and flyers.

• Taught basic computer classes, using Windows XP, Keyboard, Word Processing, and Microsoft Publisher.

• Instruct seniors in preparation for employment, customer service skills and career.

• Provide Community Resources and Social Services information to accommodate residents’ needs.

• Marketing and promoting the company’s product to increase production.

Dillard’s – Houston, TX 12/00 – 08/06

Sales Associate

• Train new sales associate basic computer skills in Windows XP Program, word processing, customer service,

professional development and business communication.

• Prepare financial statements, which include journals ledgers, posting and closing of financial statements.

• Increase sale base by problem solving, goals set and customer service.

• Marketing and promoting the company’s product tom increase production by 95% every month (actual per month

$44151.00)

JANICE HARRIS

EDUCATION

Bachelor of Business Administration, Business Management

American InterContinental University – Houston, TX

Graduated April 2006

Certified Apartment Manager (CAM) - 2010

Houston Apartment Association - Houston, TX

Texas Apartment Association

Housing Tax Credit Compliance Training

Grace Hill Multi- Family Management Program –Fair Housing

SPECIAL SKILLS

Microsoft Word, Microsoft Publisher, Outlook, Excel, Power Point. Internet, Filing, Quicken, Research,

Marketing and Promoting

Contact this candidate