Insurance Customer Service
Resume:
ELAINE M. POTANOVICH, CPIW
Wallingford, CT 06492
***********@*****.***
PROFESSIONAL PROFILE
• Licensed Insurance Agent offering over 20 years’ experience in underwriting large type risk within
the Insurance Industry for Commercial Property & Casualty Lines.
• Past President of New Haven Women’s Insurance Association; Certified Professional Business
Woman; Member of Professional Insurance Agents.
• Strategic, forward thinking, and highly respected professional with strong Underwriting, Sales and
Account Management expertise; highly analytical and able to effectively project losses.
• Dedicated and loyal team player with a strong work ethic; mentor who supports and leads
colleagues and conducts training for agents and underwriters on new programs.
• Proven knowledge and expertise in the E&S (Excess and Surplus) market and large brokerage.
• Focused, ethical, and trustworthy; takes pride in customer satisfaction, personal and team
accomplishments, and meeting the needs of clients.
• Demonstrated ability to partner with agents on presentations as a field underwriter and contribute
to the company sales revenue by providing expertise and analysis.
• Strong due diligence skills; detail oriented and able to utilize technical ability to put clients at ease
when gathering facts and discussing insurance objectives and plans.
• Excellent time management skills; able to effectively handle multiple competing priorities.
• Outstanding communication, writing and presentation skills; interfaces effectively with all levels.
• Able to leverage strong knowledge of coverage’s to market new business and win new clients.
PROFESSIONAL EXPERIENCE
The Nettleton Agency, LLC, Glastonbury, CT January 2010 - Present
Licensed Property and Casualty Insurance Agent
• Prospecting, quoting and writing new business.
Nationwide Insurance Company, Wallingford, CT October 2004 –
January 2010
Commercial New Business Field Production Underwriter
• Achieved profitable underwriting results in support of growth and profit objections by appropriate
risk selection, agency relations and book management.
• Recognized for increasing business by 20% and writing $5,900,000 in new direct written
premium.
• Selected new risks based on established department guidelines and within specific risk types.
• Utilized appropriate forms/endorsements applicable to specific risk type.
• Established, implemented and monitored annual territory business plans for agency plant.
• Identified agencies with the greatest potential growth; maximized field time and grew agencies.
• Prospected and attended sales calls with assigned agents to promote the presentation of quotes
and to finalize account sales.
• Conducted conversion training from old DOS--Legacy system to a Web based system.
• Analyzed the quality, volume, mix of business and profit for assigned producers. Identified trends
in submission activity and strived to meet production targets established on an annual basis.
• Responded to producers needs using negotiation practices, verbal and written communications
skills while maintaining professionalism in all work dealings.
• Maintained thorough and complete file documentation for new business accounts.
ELAINE M. POTANOVICH, CPIW
Professional Experience Continued
Connecticut Underwriters, Inc., Middletown, CT May 2004 – October 2004
Commercial Underwriter (Short term position - recruited out by Nationwide)
• Handled marketing and quoting business for excess and surplus lines carriers for independent
and exclusive agencies in Connecticut.
• Underwrote small commercial business, agri-business and personal lines.
• Completed applications and other applicable forms in accordance with company and state
guidelines.
OneBeacon, Milford, CT (formerly General Accident and CGU) November 1999 - May 2004
Underwriting Specialist
• Handled underwriting medium to large accounts for all Property and Casualty lines of insurance
for a designated agency plant.
• Managed the mix of business in accordance with company direction and guidelines; met loss ratio
and production goals set by management.
Nationwide Insurance, Wallingford, CT June 1986 - November 1999
Senior Large Account Underwriter
• Reported directly to the Commercial Lines Branch Manager and handled a designated agency
plant for new and renewal business.
• Monitored and reviewed files for 3 large account underwriting colleagues in the Large Account
Unit; ensured that documentation was in compliance with Company and State guidelines.
• Met production and loss ratio goals set by upper management.
Independent Insurance Agencies October 1982 - June 1986
Commercial Account Manager
• Provided marketing of new and renewal business to various companies.
• Maintained contact with individual accounts to meet their ongoing needs for changes, insurance
certificates and questions relating to coverage needs.
• Monitored claims experience.
EDUCATION & CERTIFICATIONS
Licensed Connecticut Producer Property, Casualty, Credit, Personal Lines, Travel
Certificate of General Insurance- Insurance Institute of America
(Insurance 21, 22 and 23)
Connecticut Insurance License
Certified Professional Insurance Women
Completed 2 parts of CPCU
Completed Multiple Underwriting Insurance Schools
Awarded a certificate by Nationwide for "Outstanding Customer Service”
COMPUTER SKILLS
Word, Excel, PowerPoint, Outlook, Internet
REFERENCES
Furnished Upon Request
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