Customer Service Sales

JOHN PAUL K LIMO

*

**** ******* ***** #*, ********, MN 56258

Mobile: 507-***-**** ********.****@*******.***

Audit and Accounting Professional

Skill sets include; Wide knowledge of basic accounting principles. Effectively

communicates to customers through verbal and written communications. Communicates

information to customers in a manner that is understandable and quickly reaches

resolution. Maintains professionalism that fits organizations key objectives and

requirements. Extremely organized with ample experience working in high pressure

situations. Efficient at setting goals and laying out steps to achieve the assigned goals or

tasks. Demonstrates the ability to meet deadlines while producing high quality results.

Takes responsibility for completing assigned tasks within the allotted timeframe

Areas of Experience

Audit Accounting

Customer Service Organizational Effectiveness Goal Setting

Professionalism Multitasking

Professional Experience

The Schwan Food Company, Marshall, MN 1/10-Present

Audit and Internal Control

Assist the auditing team with conducting audit work for operational, financial, information

technology and compliance audits as outlined in the audit program. Work with the audit team to

conduct interviews with appropriate management, reviewing appropriate corporate and

departmental policy and procedure manuals, review control systems, and makes judgments

regarding key internal controls and risk area.

The Schwan Food Company, Marshall, MN 5/08-12/09

Sales Service Specialist

Member of ecommerce customer service team which helps Schwan Home Service customers by

answering questions, navigating the company’s website and taking orders of high quality food

products.

Key Accomplishments

Ÿ Learned to accurately and effectively assist customers in navigating the Schwan Food

Company’s internet site.

Ÿ Consistently met daily and monthly sales goals.

Ÿ Learned the ability to provide great customer service while achieving the business

goals

Ÿ Absorbed many different management styles and saw how they can affect employee

behavior

Ÿ Initiated action by proposing changes to company’s website to allow customers to

more easily navigate and use the company’s website

Ÿ Awarded Employee of the Month three times within 1 year for high performance.

Individual Development Plan

In addition to the above responsibilities I mentored and trained with a Financial Analyst

at the Schwan Food Company. As part of the development plan, I used excel to create and

analyze financial statements and financial reports for depots and regions as requested by District

Managers. I also analyzed the company’s paid bills to look for double payment or other financial

issues. I analyzed depot sales, profitability and making recommendations for splitting depots.

Doing so has given me experience with Microsoft Excel formulas, calculations and other

financial uses.

The Schwan Food Company (Intern), Marshall, MN 9/07-1/08

Billback Auditor

Audited rebate bills for Schwan’s Food Service, Inc. from outside corporations. This position

required a high level of accuracy. Processed rebate bills to make payment to corporations

Key Accomplishment

• Learned and administered basic auditing principles

• Learned attention to detail and error finding practices

• Assisted department managers in achieving department goals

• Practiced working as a team to reach common goals

US Bancorp (Intern), Marshall, MN 09/06-08/07

Tax Specialists

In this position responsibilities included; accurately paid tax bills for leased equipment to

businesses in counties, townships and states throughout the United States. I entered data into a

computer system (PTMS).

Key Accomplishments

• Learned and administered basic tax principles

• Effectively met deadlines and

• Learned how to interact with customers to reach a mutually beneficial relationship

• Learned and effectively used PTMS computer system to track data.

County Market, Marshall, MN 05/02-08/04

Produce Assistant Manager

In this position responsibilities included; scheduling employee in the produce department,

assessing inventor of product and ordering produce supplies when necessary.

Education

MASTERS OF BUSINESS ADMINISTRATION

Southwest Minnesota State University, Marshall, Minnesota

Graduated May 2010

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

Concentration in Finance

Minor in Marketing

Southwest Minnesota State University, Marshall, Minnesota

Computer Skills

Microsoft Office including Excel and Word, SAP, Audit Common Language

References

References Available upon Request

Contact this candidate