Project Service
Resume:
Deborah Rowells
Tarpon Springs, FL 34689
********@***.***
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SUMMARY OF QUALIFICATIONS
. Organized and goal-oriented professional with more then ten years'
experience in project coordination and a strong customer focus.
. Analytical problem-solver, able to anticipate issues and create new
system that streamlines operations, resolve concerns and improve
efficiency.
. Skilled in building excellent rapport with clients and team members.
Able to see the big picture, delegate effectively and motivate team
member to achieve on time project completion.
. A dedicated team player, committed to high-quality support and
excellent problem-solving skill to all organizational levels.
. Computer skills include: Microsoft office: Word, Excel, Access,
PowerPoint, MS Project and Share Point, Mainframe (CA7) and UNIX
(Solaris).
PROFESSIONAL EXPERIENCE
Nielsen Media Research 1981-2010
PROJECT COORDINATOR
. Directed the planning and implementation of the daily ratings
delivery.
. Meeting the service level agreement 99.1 of the time.
. Supervised a team of analysts to meet the daily ratings delivery.
. Met regularly with interdepartmental work group to monitor and
evaluate the portal, discuss policy issues and recommend service
improvements.
. Developed and implemented the department Share Point online
documentation site. The Share Point site contains all the department
documentations, schedule, metrics, calendars, and client contact
information. This eliminated the need for physical documentation.
Training new hire is done from this site on-line site, making the on-
line documentation easy to reference, on an as needed basis for the
new hire. The on-line documentation reduced the instruction time,
making the new productive sooner.
. Cross-trained associates with other department to improve workflow and
streamline projection completion. Cross training increased production
by having coverage when associated of out of the office.
. Wrote and administrated associated annual performance evaluation.
. Coordinate phone center callers to call stations all over the US to
confirm station's programming discrepancies.
. Experienced Remedy (Problem/Resolution tool) user.
. Participated in user acceptance testing of business applications.
UNIX SECURITY ADMINISTRATOR
. Created and removed login ids.
. Monitored user activity and perform system backups
. Provided support medium complexity applications.
. Developed software solutions to the report application error.
. Ensured to escalate unresolved issues to appropriate personnel.
. Provided technical productions applications support and assistance to
customers.
. Provided and in-depth analysis to resolve production and application
issues.
CLIENT SYSTEM SUPPORT SPECIALIST
. Provided technical support on the application/product to the cable,
syndicated and network clients (users).
. Worked with marketing to provide timely and quality support to the
clients.
. Troubleshot, analyzed and provided solution for all technical queries.
. Supervised and monitored customer's order and account.
. Responded promptly to all product and service inquires.
. Tracked all the customer reported cases and responded accordingly.
EDUCATION
AA, Business, St Petersburg College, Clearwater FL
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