Customer Service Manager

Eric Schlensker ** Mapleleaf Drive,

Columbia, SC 29229

Phone- 803-***-**** Cell- 803-***-****

Experienced Distribution Manager

Career Profile

> Excellent record of Distribution Management experience.

> Expertise in cross departmental duties including operations, sales,

and marketing.

> Proven abilities to train and motivate existing staff as well as new

hires.

> Recognized as an enthusiastic self starter with ability to discover

creative solutions.

> Skilled Sales Manager with aptitude to analyze and meet customer's

needs and exceed their expectations.

> Versed in PC applications including all aspects of MS Office as well

as AS/400 and Windows based systems.

Education

State University of New York College at Morrisville

Morrisville, NY

Majored in Mechanical Engineering Technology

Certifications

> OSHA (10 hour) safety class

> Certified fork truck operator

> Certified Man lift operator

> Certification for first-aid and CPR

Skills

> Extremely computer proficient

> Open minded and eager to learn

> Strong problem solver

> Analytical and logical thinker

> Tremendously people oriented

Professional Experience

Elite Custom Pool Designs, LLC

Owner 5/05-

Present

Managed all aspects of day to day operations of retail swimming pool

company. Accountable for scheduling, accounts payable and receivable,

installations, sales and coordination of sub-contractors

Imperial Pools, Inc

Branch Manager 2/98-5/05

. Supervised 30,000 square foot distribution facility with a staff of

fifteen employees. Grew sales from 2.5 million to 8 million dollars

in 7 years.

. Created and implemented Parts Express program including research,

forecasting and marketing.

. Implemented delivery service including route planning, lease

negotiations, driver training and D.O.T. regulations.

. Managed sales force for distribution center.

Assistant Branch Manager 1/89-1/98

. Opened and relocated entire distribution facility from Providence, RI

to Norton, MA.

. Trained new hires and supervised crew to maintain extraordinary

standards of customer service.

. Handpicked to train new branch manager in Fairfield, NJ.

Customer Service Representative 7/88-12/88

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy

customers.

Shipping and Receiving Clerk 6/87-6/88

. Maintained physical inventories and provided superior customer service

by correctly picking orders for customers.

Production Technician 1/87-5/87

. Produced high quality thermoplastic stairs for the swimming pool

industry.

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