Customer Service Sales

Susan S Dean

Overview: I am a very motivated young lady that is search of a career that is rewarding and the opportunity for growth is apparent. I

have recently completed a second degree an AA in HealthCare Services Office Administration with Keiser University. With this added

degree I have enhanced my managerial skills and computer software knowledge in order to improve, organize and establish a career

with any business, office and/or sales organization. I also obtained my Florida State Life Health and Annuities License in April. I have

extensive knowledge in customer service from many different venues that created an appreciation for a customer that not many people

have. For example: I have been a professional tennis pro, touring and teaching at local country club and resorts her in Sarasota (total

5,000 members+) from 1995 thru 2004. I am currently in jewelry management, inventory and sales at Saks Fifth Ave. My combined

customer service training from LBK and Saks Fifth Ave has allowed me to further develop my customer/client relation skills. I am

organized, able to multi task, take on new challenges with enthusiasm and thrive in a high paced environment. I enjoy responsibility,

learning from others, listening and building trusting relationships with my superiors, co-workers and customers/clients. High Lighted in

red are my ‘sports minded’ accomplishments

Professional:

September 2010-present Blue Sol Sarasota,Fl.

Cordinator-Sales-Reception:Office: Responsible for office organization, sales, developing and maintaining a customer and

receptionist duty. Blue Sol ships giftable items throughout the US and good customer service is a must… Input orders through the

Atreks system as well as Windows, Excell, and Publisher usage.

August 2010-present S.D. Insurance Sarasota, Fl.

April 2010-August 2010 Bankers Life and Casualty Sarasota, Fl.

October 2004 – April 2010 Saks Fifth Ave Sarasota,

Fl. Jewelry Sales/Fashion Jewelry Coordinator: Goal: to provide excellent customer. I am in charge of

coordinating the work schedule for co-workers and submitting it via CBS computer system to offices in NYC. My

responsibilities far supersede that of a selling coordinator they range from inventory and vendor relations in the fashion

jewelry department. Also, in charge of coordinating trunk shows and personal vendor appearances. Strong ties with

the corporate offices and buying offices in NY in order to ensure quality merchandise for customers in a timely

manner. Multi-tasking, aiding co-workers with computer problems, sales, inventory and running the fashion jewelry

department for my manager all the while maintaining outstanding customer service.

~ Designated Sales Associate (DSA) for John Hardy designer jewelry line, Bali, Indonesia.

Sept 1998 - April 2004 Longboat Key Club LBK,

Fl.

Tennis Professional: (LBK 5 DIAMOND award for customer service) Managed and instructed tennis at the Harbourside

Tennis facility at Bay Isles, Longboat Key Club. Solve Member’s daily complaints and facility problems with ease.

Organize and run club championship tournaments and other LBK mixers and invitationals. Pro-Shop operations,

inventory and POS computer skills.

~ ~Also worked at University Park CC under Bob McNichols April 1997 –Sept 1998

*Updated Member TV News on the Country Club channel with tennis event dates and promotions, etc.

*Country Club Membership Representative- signed up members for social to full memberships

~ ~Also worked at Laurel Oaks CC under Dave Kozlowski Sept 1996 - April 1997

January 2003 – August 2009 Wacky, Inc

Sarasota, Fl.

Wholesale Resort Wear Co-Founder: Developed character/logo, Attended Surf’/Resort Expo, Ordered clothing from manufactures

Computer Skills: Completed Course in Microsoft Office 2007; creating and editing word documents, web pages, Excel,

Access (querying & maintaining a database), PowerPoint Presentation, as well as Outlook. I have

personally used Microsoft Office prior to this course for several years and rely on my skills in my daily

activity/tasks. Web-Design for personal Web-site and creating EBay ads. Updating information on

Member news channel at University Park CC.

University: University of Kentucky Bachelors in Kinesiology w/Business minor

2715 Nassau St Sarasota, Florida 34231

941-***-**** (C) **********@*****.***

Susan S Dean

Keiser University AA in HealthCare Services Office Administration

Languages: English/German

Honors: Board Member: Breast Health Sarasota Non-Profit organization; NCAA DIV 1 Womens Tennis UK

2715 Nassau St Sarasota, Florida 34231

941-***-**** (C) **********@*****.***

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