Customer Service Administrative Assistant
Resume:
Katrina Elaine Thomas
Davie, FL 33325
***************@*****.***
Customer Service Representative
Objective
Highly motivated, Customer Professional Service Representative, with extensive experience
working in Administrative support. Able to handle a high volume of customer calls in a fast-
paced environment, with minimal supervision. Successful track record of handling multiple
tasks. Experienced in posting deposits/payments and recording accounts with a high degree of
accuracy. Offer solid foundation in software applications, database management, data entry,
proven ability to readily master new technology. Committed to quality and excellence and
dedicated to maintaining strict customer confidentiality.
Employment History
February 2009-Present
Customer Professional Service Representative
The Pawley Agency
Davie, FL 33314
Assist Agent in writing insurance policies, maintaining customer accounts by
applying payments, and manage any customer expectations by clarifying needs and identifying
options.
January 2007-August 2008
Administrative Assistant
T Equity Lifestyle Properties
Davie, FL 33324
Assist Manager/Managed a Mobile Home Community. Resolved resident
inquires related to billing explanations in Accounts Receivable by clarifying needs
and identifying options. Successfully, responded to resident complaints within the Community.
February, 2004- September, 2006
Training Instructor
Sunrise Northeast
Hartford, CT
Assist individuals with daily living skills. Med and CPR Certified.
Education
December, 2008-Present
Everest institute
Patient Care Technician
February, 2009
Diana Fink Insurance School
Certified CSR
April 2004
State Of Connecticut
Medication and CPR Certification
References Available Upon Request
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