Customer Service Sales

Nasario Sanchez

**** *. ******* **., ********, AZ 85225

480-***-**** **********@***.***

SUMMARY OF QUALIFICATIONS

Bilingual customer service professional with 11+ years experience exceeding customers'

expectations

Inside sales experience, dealing directly with customers

Listen to customers' requests and provide solutions to meet their needs, increasing

customer retention

Ability to juggle multiple priorities, while maintaining strong attention to detail

Build trust and confidence with customers, team members, and management

Proven interpersonal and relationship building skills

Strong communicator, both verbally and in writing

Knowledgeable in use of Microsoft Office

SUMMARY OF SKILLS

Customer Service:

Achieved recognition for excellent service, placing client needs as the highest priority

Maintained high sales levels, applying a positive and proactive attitude

Utilized quality service, presentation, communication, time management, and interpersonal

skills to attract new clientele, increasing company revenue

Recognized by customers, co-workers, and associates as a self-starter with a history of

applying good judgement

Administrative:

Motivated employees to succeed by encouraging teamwork and sharing accountability for

the department, leading to a 96% client retention rate

Created and implemented training programs that increased staff productivity

Conducted staff meetings to exchange ideas, lending to a cohesive environment

Flexible to start and complete additional projects, providing examples of technical

proficiency to team members

Experience:

Total Wine and More Phx., AZ

Wine Associate Sept. 2009 to Present

Affiliated Development Solutions Scottsdale,

AZ

Chief Inspector Dec. 2002 to Feb. 2009

Pulte Homes Corp. Scottsdale,

AZ

Land Development Manager Oct. 2001 to Dec. 2002

Construction Inspection & Testing Co. Tempe, AZ

Vice President of Field Operations Apr. 1983 to Oct. 2001

City of Phoenix Traffic Engineering Dept. Phoenix, AZ

Traffic Investigator Aug. 1977 to Apr. 1983

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