Customer Service Human Resources

DIANE NYMAN

P.O. Box ****

North Fort Myers, Florida 33918

MOBILE: 813-***-****

OBJECTIVE

To bring enrichment to an organization that offers a

professional position with room for corporate and personal

growth by providing exceptional work ethic along with

outstanding organizational skills.

EDUCATION

Bloomington High School, Bloomington, MN

PROFESSIONAL HIGHLIGHTS

2009 - Present AARP Work Search - Sickle Cell Disease Association,

Fort Myers, Florida

Nicole S. Wilson - 239-***-****

Administrative Assistant - Performing usual duties

including typing, filing, answering the telephone,

preparation of confidential client files, brochures, flyers

and promotional items.

2003 - 2009 Business Owner - worked from home

1995 - 2003 Hillsborough County Aging Services, Tampa, Florida -

Executive Secretary

Human Resources - 813-***-****

Principle duties included the typical secretarial duties of

preparing and typing and filing reports/performance

appraisals and requests for funds from governmental

agencies with proficiency in Microsoft Office applications;

attending and taking minutes of meetings; arranging travel,

training and meetings; answering multi-line telephones,

etc. During my years with Hillsborough County each of my

performance appraisals scored Outstanding, and I received

the maximum pay increase because of my exceptional work

ethic, efficiency and organizational skills. I also

supervised the office staff of one clerk and one

receptionist.

In 1997 I received a plaque for Customer Service Excellence

by the County Administrator's Office.

1992 - 1995 US Bankruptcy Court, Tampa, Florida - Intake Supervisor

Human Resources - 813-***-****

Principle duty was supervising 10 employees; 4 Intake

Clerks, 2 Scheduling Clerks, 2 Mail Clerks and 2 Financial

Clerks. Additional duties included collaborating with the

IT department to upgrade the Intake Section to receive on-

line petitions, preparing reports, completing performance

appraisals, preparation of files for archiving, etc.

1989 - 1992 NCNB National Bank of Florida (Now Bank of America) -

Tampa, Florida

As a legal assistant in the Consumer Loan

Bankruptcy/Foreclosure Department I attended Court

proceedings; prepared legal documents and letters to the

court, attorneys, clients and others; performing the usual

duties of office personnel, including research, typing,

filing, answering and making telephone calls to bank and

court personnel, attorneys and clients. Job ended when the

bank moved the Florida Bankruptcy/Foreclosure Department to

Greensboro, NC.

REFERENCES Available upon request.

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