Sales Customer Service

JAVIER A. LEON

objective

Financial Management Position

Summary

Experienced business professional with a strong understanding of the

financial management sector. I am Proactive team player with a wide

knowledge of finances, budgeting processes and management. Key leader in

varied environments, continually exhibiting leadership and results

oriented work. Strong personal management style while working well under

deadline constraints and showing excellent results. Well-organized and

committed to my profession and having a strong desire to expand my

knowledge in different areas of financial management.

Experience

11/2009 to 10/2010 - Capital One Bank N.A.- Rockville, Maryland

Vice President/Branch Business Manager - Silver Spring MD

Responsible for the administration and efficient daily operation of a

full service branch office, in accordance with Bank's Objectives to

include lending, product sales, customer service, and security and

safety, Developed new deposit and loan programs. Managed Small Business

customers with annual sales of $3M. Responsible for loans, deposit, and

treasury management. Provided a superior level of customer relations and

promoted Capital One sales and service culture through coaching,

guidance and staff motivation. Achieved individual and branch sales

goals through active participation in sales management and officer call

programs. Participated in community affairs to increase the Bank's

visibility and to enhance new and existing business opportunities.

02/2003 to 11/2009 - Bank of America N.A. - Rockville, Maryland

Assistant Vice President/Small Business Banker - Rockville MD 03/09-

11/2009

Developed and managed a portfolio of Small Business customers with

annual revenues from $250k to $3M. Identifyied and developed cross sales

opportunities and up selling customers to enhance Customer satisfaction.

Responsible for developing long term relationship with small business

Customers in the community, served as the resident expert for small

business products and strategies in a banking center while meeting

aggressive small business and consumer goals. Business development

outside of the branch seeking new business from the local business

community, opening deposit accounts, taking loan applications and

supporting other banking center associates as needed.

Mortgage Loan Officer - Annandale VA 02/07-03/09

Proactively solicited new residential Mortgage business, identify and

develop quality network of business relationships that serves as a

recurring source of referrals/revenues for new Mortgages. Regular

participation in business related development opportunities, community

efforts to promote homeownership while maintaining a through knowledge

of requirements, demonstrating a commitment to professional ethics,

complying with federal and state compliances policies and adhering to

HMDA requirements.

Assistant Branch Manager - Rockville MD

02/05-02/07

Responsible for assisting and supporting the Bank Manager in leading a

team of sales and service professionals in meeting and exceeding sales

goal and customer satisfaction targets. Ensuring the audit/compliance

procedures of the center were followed, while maintaining the highest

level of customer service, establishing the staffing schedule for the

branch and assisting with teller recruiting and performance management

activities. Supervising and coaching teams on the proper behavior, sales

techniques, service expectation, and ensuring completion of regulatory

training. Managing difficult situations with customers and providing

clients with information, data and advice.

Senior Personal Banker - Gaithersburg MD 02/03-02/05

Responsible for offering and selling products and services, credit

cards, CD's IRA loans to both consumer and small business customers.

Establish, develop, retain, and deepen long term relationship with

current and potential customers in the community. Meet sales and

customer satisfaction goals by proactively meeting and greeting

customers and quickly identifying needs as they enter the branch.

Perform tasks such as opening deposit accounts, taking loan

applications, handling customer's service request.

King Volkswagen - Gaithersburg, MD 08/01-02/03

Finance Manager Gaithersburg

Formulating payments estimates in support of program objectives.

Developed and presented budget requests; monitoring program execution;

reviewed and analyzed funding documents, and conducted comparative

analyses to examine trends. Review major programs to evaluate their

reliability, effectiveness, and efficiency. Made recommendations based

on findings that identifyied significant cost savings though improved

operations.

Rockville Mitsubishi - Rockville, MD

Internet Sales Manager 11/00-08/01

Shared message with online vehicle prospective clients and viewed

pictures of the vehicle the clients were interested. Informed

prospective clients about Safety information, rebates and incentives.

Sales Consultant 03/98-11/00

Functioned as a Sales Consultant to identify the needs of a customer and

provide opportunities for those needs to be met through the purchase of

a vehicle. Guide potential customers to discover their needs and then

offer the best solutions to ensure their needs were fulfilled.

Accomplishments:

2010 August Ranked as #1 Business Banker for the MID-Atlantic Capital

One Bank

2010 July ONE AWARD winner for the MID-Atlantic Capital One Bank

2010 June member of the Galaxy club for MID-Atlantic Capital One Bank

2010 March Ranked as #1 Business Banker in the MID-Atlantic Capital One

Bank

2010 March Awarded the MVP for the 1st Quarter Capital One Bank

2009 June Ranked as the #1 Small Business Banker, Bank of America

2008 February, September, and October Real State Platinum Club Bank of

America

2004 Ranked as # 1 Personal Banker for the Washington area Bank of

America

1999 Sales Consultant of the year at Rockville Mitsubishi (sold 35

cars in one month)

Education

University Of Maryland - Business Administration

COMMUNITY ASSOCIATIOns

Member of the Hispanic Chamber of Commerce Rockville and Silver Spring

area

Member of the Hispanic Alliance of Rockville MD

SKILLS______________________________________________________________________

________

. Microsoft office 2003- 2007, SPSS, Front Page MS Word, MS Excel, MS

Power Point

LANGUAGES___________________________________________________________________

_____

. Fluent in English and Spanish - Speak, Read, Write

REFERENCES

. Outstanding references are available on request

Contact this candidate