Administrative Assistant Customer Service

Nicole C. Scotti 617-***-****

** ****** ****, *********, ** 02474

******.*.******@*****.***

Education

Northeastern University, College of Criminal Justice Boston,

MA

Bachelor of Science in Criminal Justice May 2009

Minor in Psychology

Honors: Dean's List (Cumulative GPA: 3.64)

Activities: Emerging Leaders Program; National Society of Collegiate

Scholars; Sigma Alpha Lamba National Leadership & Honors Society;

International Student Volunteers, National Criminal Justice Honors Society-

Omega Epsilon Chapter

Experience

Patrick F. Dwyer & Associates, LLC, Newton, MA April

2010-

Paralegal

. Answer multi-line phone system in timely and courteous fashion

. Review title exams and resolve issues as listed on the report

. Prepare title commitments and closing protection letters in various

client systems

. Draft and finalize settlement statements

. Disburse loan packages according to each clients specifications

. Draft legal documents, such as deeds and discharges of mortgage

Harmon Law Offices, P.C., Newton, MA

Title Curative Department, Legal Assistant August

2009-April 2010

. Preliminary review of title report matters to identify complexity of

issues

. Open and distribute files to appropriate individual in department,

based on type of issue

. Resolve title issues by obtaining corrective documents or

indemnification

. File title insurance claims to resolve various title issues, where

corrective documents are unobtainable

. Proficient knowledge of all client systems, including LPS

Desktop/NewTrak, Vendorscape, Lenstar, Clairfire, and Business Portal

. Daily use of client systems to advise clients, request documents,

attorney fees, and foreclosure sale date

. Assist all attorneys, as needed

Aloisi & Aloisi, Boston, MA

Administrative Assistant June 2008-

December 2008

. Copied and assembled insurance binders to distribute to clients

. Maintained office files on paper and computer

. Handled the filing of documents at state government buildings

. Responsible for the deposit of company checks into various banks

. Delivered packages in a timely manner to numerous companies in the

downtown area

Crowe, Paradis & Albren, LLP, Wakefield, MA

Administrative Assistant July 2006 -

December 2006

. Established new client records in the database, electronic file and

paper

. Assisted in database maintenance for services performed on a client's

file

. Created and compiled marketing packages for prospective clients

. Drafted welcoming letters to new clients

. Managed departmental correspondence between our office, law firms and

the client

. Tracked invoices and payments to/from clients

. Responsible for travel arrangements

American Eagle Outfitters, Burlington, MA

Sales Associate and Cashier November 2004-

August 2005

. Dedicated customer service representative

. Promoted sales and the opening of charge cards

. Executed prompt cash and credit transactions during peak business

hours

Computer Skills

Proficient with Microsoft Word, PowerPoint, Outlook, Internet; Basic

Knowledge of Microsoft Excel & Access

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