Customer Service Information Technology

Loc V. Huynh

**** ***** ****, ******, ** *****

Phone: 703-***-**** ? Email:**********@*****.***

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Profile

Fresh and talented Information Technology and Business Administration

professional with experience in I.T. administration and various technical

support duties encompassing cross-platform systems and network

architecture, engineering and implementation. Multifaceted professional

with advanced hardware and software troubleshooting skills with ability to

work well and successfully within a team or independently while effectively

managing and prioritizing multiple tasks under high-stress, dynamic

environments. Excellent communicator with proven skills in training and

providing reliable technical support to users and clients with ability to

learn quickly and troubleshoot logically. Areas of competency include but

not limited to:

? Server & Network Administration ? Information Technology

Support ? Hardware & Software Support

? Network & Systems Implementation ? Quality Assurance Compliance

? Customer Service / Helpdesk

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Career Objective

To secure a challenging entry-level, challenging, and growth-oriented

position within the area Information Technology and Engineering, with

special interest in network support, hardware/software support, system

administration, helpdesk, and other related computer technology.

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Professional Experience

Information Technology Technical Support May

2008 - October 2010

H.P. IDEAS, 10527 Mountain Gate Way, Glen Allen, VA 23060

. Provided reliable information technology support encompassing

network/telecommunications, customer support and infrastructure

operations.

. Performed critical assignments that required initiative and independent

judgment in monitoring, maintaining, reporting, and conducting end-users

fault finding resolution while effectively developing professional work

knowledge and abilities through the application of standard information

systems methodology.

. Utilized high level of skill/expertise in all operating systems including

Windows 2003 server Window XP, Window Vista and Window 7 to efficiently

carry out all duties.

. Performed all facets of Helpdesk duties which include: investigation and

resolution of technical issues for end-users; instruction in resolving

specific hardware problems/faults; management of IS&T hardware and

software inventories per government regulations; and configuration of

printers and scanners.

. Assumed relevant Network duties such as handling server and network

infrastructure through troubleshooting, administration and support.

EDUCATION & QUALIFICATIONS

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Master of Business Administration, Concentration in Management

Strayer University, Arlington, VA, May 2009

B.S. in Information Technology, Concentration in Information Security and

Network Administration

George Mason University, Fairfax, VA, May 2006

CompTIA Security+ (2008 Edition) Certified

Technical Skills:

Possess high level of expertise in all operating systems: Windows 2003

Server, Windows XP, Vista and Window 7

Server and Network Infrastructure ? Computer Hardware/Software ? Network

and System Administration

U.S. Citizen and Able to Obtain Secret Clearance

REFERENCES PROVIDED UPON REQUEST

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