Customer Service Sales

Rodd A. Amos

Los Angeles, CA *****

Cell Phone: 866-***-****, Email: ****.****@*****.***

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SUMMARY: Fully trained in business-to-consumer inside sales, end-to-end

customer service, proprietary eTravel booking solutions, and Salesforce CRM

database management technology.While open to new opportunities with high-

growth companies and start-ups, I want a job at a company where a solid

work ethic, energy and experience are rewarded with opportunity.

SKILL SET

Operations: Front office telesales support. Collaborations: Direct

interaction with internal and external groups through phone, internet,

email and SMS for feedback and service improvements. Analytics: Back office

analysis of end customer behavior and reporting.

EXPERIENCE

Virgin Charter, Inc.

2007 - 2008

Santa Monica, CA

Charter Sales and Customer Service

. I made significant contributions towards reaching sales goals for this

Richard Branson-owned technology company by sourcing and negotiating

lucrative charter contracts between elite buyers and sellers of private

aviation using inside sales and customer service techniques. . Gave

description of company offerings to charter customers, website registration

and lead creation. . Captured trip request information, located and

reviewed available empty legs, messaged owner/operators for quote details.

. Gained approval and closed the credit/ACH deal. . Documented customer

interactions in Salesforce.com. . Selected by Sr. Director of Charter Sales

for special assignment that increased customer base.

KJLH Radio, Inc.

1982 - 2006

Inglewood, CA

On-Air Announcer, Ad Copywriter, Traffic Manager

. I made significant contributions towards top twenty ratings in No. 2

market for this Stevie Wonder-owned outlet by producing and hosting

morning, afternoon, evening and weekend radio programs for 18 - 49

demographic audiences using Pacific Recorders AMX Studio Systems and Audio

Vault technology. . I created, edited and rewrote advertising campaigns

for broadcast media to promote sale of goods and services. . Consulted and

assisted sales and marketing representatives to obtain product and service

information and to discuss style and length of advertising copy. . Executed

$500,000 daily traffic and continuity operations using Wicks/Delta Flex

software for continuous movement of advertising campaigns throughout

internal groups to meet sales goals.

EDUCATION

. Bachelor's degree, Long Beach State University; Long Beach, CA

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