Manager Customer Service

PAMELA S. DOUGHERTY

*** ******** ******

Middletown, NJ 07748

Home: 732-***-****

Cell: 732-***-****

*********.****@*****.***

SUMMARY

An effective finance professional with over twenty-five years of experience

and proven analytical, managerial and leadership abilities. Significant

accomplishments in budgeting; forecasting; strategic planning; and process

and project management including Six Sigma training.

PROFESSIONAL EXPERIENCE

Independent Consulting 2010

New business set-up, including accounting system selection, general ledger,

controls, and policies

New York Presbyterian Community Health Plan, New York, NY

2008 - 2010

Pre-paid Health Insurance provider with over 100,000 members and revenues

of $300 million.

Director - Financial Controls

Senior Director leading business run-out activities post Plan closure,

responsible for all aspects of on-going operations. Directed the monthly

close; claim lag, expense reserve and revenue analysis; generation and

publication of financial statements; cash controls; operating expense

review and management; strategic planning; budget forecasting; audits and

regulatory activities.

. Developed 24 month Financial Run-Out Plan for the business closure and

managed the Health Plan's performance for 18 months.

. Interfaced with New York State (NYS) on run-out performance; secured

the release of $34 million in 2009 in cash for the parent

organization.

. Interfaced with NYS on HCRA audit; identified NYS auditors' errors

saving the plan $1.5 million in interest and penalties.

. Identified potential internal financial practice abuses; investigated

and halted fraudulent activities.

Community Premier Plus, New York, NY

1999 - 2008

Pre-paid Health Insurance provider with over 65,000 members and revenues of

$165 million.

Director - Financial Operations

Controller

Directed all accounting and general ledger activities including:

monthly/yearly close; claim lag, expense reserve and revenue analysis;

generation and publication of financial statements; cash controls; account

reconciliations; operating expense review and management; strategic

planning; budget forecasting; A/P unit processing $42 million annually; A/R

unit collecting $165 million annually; payroll timekeeping; audits and

regulatory activities.

. Managed the Health Plan through run-out, including asset distribution,

and dissolution

. Developed and implemented policies and procedures for accounting,

finance and timekeeping functions.

. Implemented Cash Management procedures and controls to maximize cash

flow and interest income.

. Developed operational budgets and monitored departmental and company

performance to budget.

. Created departmental budget planning tools; staffing projections;

production and capacity tools for real time management and long term

planning.

PAMELA S. DOUGHERTY Page 2

Penn Federal Savings Bank, West Orange, NJ

1999

Mortgage Account Executive

CIGNA Health Care, Bristol, CT

1996 - 1999

Division Manager - Finance and Facilities

Division Manager - Research & Distribution and Facilities

NatWest Home Mortgage Corporation, Wall, NJ

1994 - 1996

Assistant Vice President - Vendor Manager

Response Personnel, Inc., RPI Professional Alternatives, Inc., New York, NY

1992 - 1994

Operations Manager

Millennium Financial Services, New York, NY

1992

Manager of Audit Processing for Mortgage Monitor

Citibank, N. A., New York, NY

1989 - 1992

Assistant Vice President - Underwriting Team Leader/Manager

Manager - Underwriting Team Leader/Manager

Assistant Manager - Underwriting Team Leader/Manager

World Savings and Loan Association, Colorado, New Jersey, New York

1981 - 1989

District Loan Underwriting Manager

Assistant Loan Underwriting Manager

Loan Processor

Senior Customer Service Specialist (Teller / New Accounts)

EDUCATION

BS, Business Administration; major concentrations in Finance and Real

Estate, minor concentrations in Accounting and History; Colorado State

University, Fort Collins, CO, 1987

Six Sigma Certificate Program, Villanova University, Villanova, PA, Master

Certificate.

Certificate of Achievement - Six Sigma Green Belt, completed 11/2010

Lean and Lean Black Belt anticipated completion 04/2011

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