Customer Service Representative
Resume:
James Davis
Cleveland, Ohio
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Objective
Position as a Customer Service Representative.
Abilities
9 years of customer service experience
Excellent written and verbal communication skills, with an eye for detail.
High integrity and feeling of pride and value with any work completed.
Extremely productive in a high volume, high stress environment.
Proficient in the use of Windows Operating Systems as well as Macintosh
Operating Systems.
Experienced in Microsoft Office Applications.
A very quick study with the ability to accept and adapt to change.
Self starter with a can do attitude.
Employment History
2010-Current AMO recoveries, North Olmstead, Ohio
Customer service representative handled inbound calls for loss mitigation
department. Assisted borrowers within Home Affordable Modification Program
applications and status calls.
2009-2010 Teletech, Lorain Ohio
Customer service representative currently. Answer inbound calls in for the
t-mobile network (top five J.D. power & associates in CSR performance).
Gencare and Flexpay trained. I handle large amount of calls effectively and
efficiently with Courtesy, Concern, Timely Resolution and Knowledge with a
one call resolution.
2000-present Vend King, Cleveland, Ohio
Service and Repairman
Serviced refilled and repaired many different vending machines located in
office buildings recreational centers and associated buildings within the
Cleveland Area.
2004-2006 Teleperformance USA, Dayton, Ohio
Customer Service Representative / Technical Support Representative
Assisted customers with their customer service needs on an inbound call
basis. Effectively handled customers concerns with billing questions or
account information as well as some sales were involved. I began as a basic
customer service representative with the client Sprint together with
Nextel. Throughout employment and gained experience I achieved the position
of Technical Support Representative. As a TSR I assisted customers with
technical issues including but not pertaining to hardware, software and
user errors.
2007-2008 Bally Total Fitness, Cleveland Ohio
Fitness Coach
The position I held consisted of gaining membership from the community by
using communication skills and knowledge as well as sales experience based
off of knowledge of the company, services and facilities. During the
duration of my employment I achieved being top 5 or above in sales 80% of
the time.
2008-2009 Infocision
Call Agent
I was a paid solicitor for several organizations such as the American Heart
Association, Lung Association, cancer Society and many more organizations
which normally involved outbound calling.
2002-2004 U-Haul, Cleveland, Ohio
Customer Service Representative
Assisted customers in finding the right equipment for there move.
Installation of vehicle hitches to the correct corresponding make and
model. Also assisted in providing customers accurate and timely information
in store to best fit their needs.
2003-2004 DHL, Florence Kentucky
Factory Worker (Conveyor Belt Stock)
Distribution of packages to their corresponding carrier locations within
deployment center to ensure timely delivery.
1995-1997 McDonalds, Cleveland Ohio
Front desk and drive through cashier
Greeted customers professionally and took orders in a timely and orderly
fashion, as well as professionally handling all the responsibilities of a
cashier.
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