Customer Service Quality Control

ROBERT E. BRITT

Phone: 337-***-****

Email: *********@*****.***

OBJECTIVE: Goal Oriented Industrial Technology/Mechanical Engineering student seeking

full-time employment, preferably afternoons or nights. Extensive customer service background,

along with managerial & mechanical experience.

SUMMARY OF SKILLS AND EXPERIENCE

CUSTOMER SERVICE-- Wide range of customer service experience. More than proficient in

both direct sales and indirect (telephone). Outgoing, intelligent, understands how to build

rapport with customer, and earn their trust. Appearance & presentation are essential.

MECHANICAL EXPERIENCE-- Applicant has experience in various industrial capacities,

including oilfield. Currently taking introductory level CADD courses, and has innate mechanical

ability. Excels in mechanical problem solving. Can solder circuit boards, experience with

various downhole tools from directional to MWD/LWD.

COMPUTER SKILLS-- Proficient in Microsoft Word, experience with Microsoft Excel, basic

networking, and data management.

QUALITY CONTROL Data control of personally performed chemical/aggregate testing for

state's largest concrete producer (MS). Maintained high quality standards with an emphasis on

accuracy. Maximized performance through equipment testing, and procedures development.

EMPLOYMENT HISTORY

TRAVEL CENTERS of AMERICA 11/2008-11/2010

Truck Service Advisor at nation’s largest Heavy Truck Service chain. Interaction with drivers,

customer service representatives, vendors, and mechanics on a daily basis. Inventory control,

shipping and receiving & personnel management. Also processed daily/monthly reports for

bookkeeping.

BIG BOY TOYS & HOBBIES 6/2006-11/2008

Assistant Manager of a locally owned hobby retail store. Duties include customer service,

inventory control, data management, store maintenance, repair of nitro powered vehicles, vendor

relations, off site events, shipping/receiving, all the while maintaining a very customer-friendly

environment. High number of repeat customers.

PAKMAIL of Ft. Walton Beach 4/2003-6/2006

Manager of a locally owned PakMail franchise. PakMail is an international retail shipping outlet.

Extensive customer interaction, crating of large furniture items, packaging of small items,

employee management, data management & innovation were all elements of my job description.

Marked increase in sales and profit during my tenure.

SLEMCO 8/2002-12/2003

Customer service representative for one of the nation's largest electric co-operatives. Duties

included data management, initialization of work orders, limited dispatching, and extensive

interaction with both customers & service managers over the phone. 24hr on-call.

JACKSON READY-MIX 6-2000-8/2002

Quality control & testing for the state's largest concrete producer. ASTM certified.

Responsibilities included: weekly sieve analysis for aggregate piles in the region, specific gravity

testing of cement & fly ash, obtaining core samples from various job sites (including Nissan

plant), maintaining of aforementioned cores in controlled environment, compression testing of

core samples, driver & customer interaction, job site quality assurance & supervision. Very

deadline oriented industry. Core samples must be obtained within a certain timeframe, as well as

deadlines for things like bridge overlays. Many highway projects required that traffic must be

able to travel over bridge within 12 hours of pouring. 24hr on call.

RYAN/DIRECTIONAL TECHNOLOGIES INTERNATIONAL 11/1995-6/2000

Shop Hand for an internationally owned directional drilling company. Duties entailed: shop &

tool maintenance, forklift operation & maintenance (32k lbs.), shipping/receiving, limited

maintenance of MWD tools. 24hr on-call.

EDUCATION

Dates Attended School Degree Location

8/2010 - present University of LA Seeking Mechanical Eng Degree Lafayette

References available upon request.

Contact this candidate