Sales Customer Service

Terry C Hayman

Green Valley, CA

916-***-**** Cell

EDUCATION

The George Washington University, Washington DC

Masters of Business Administration, MBA, 1995

University of San Francisco, San Francisco, CA

Bachelors of Science Degree, Organizational Development 1993

American Institute of Paralegal Studies

Paralegal Certificate

EMPLOYMENT

3/2005 – Present

Vintners Collective, Napa, CA – Sales and Support (Part time)

Sales and Wine Club Support in a multi winery environment.

Event Planning and execution.

5 years with Vintners Collective in Sales and administrative sales support related functions.

8/2008 – 9/09 Verizon Business, San Francisco, CA

Business Consultant – Sales Operations and Contracts Mgt (8/08 – 9/09)

Field Communications

Overall Support to the Sales Organization

Other responsibilities included contract negotiations and renewals. Working in concert with the

Sales and Legal Departments to secure business partnerships. Proactive activities to renew

contracts. Additional responsibilities include Revenue/Sales Planning and Analysis, Reporting of

Results, Resource Allocation, and Compensation/Incentive Programs.

Strategic Initiates Sales Manager (8/08 – 1/09)

As the Strategic Initiatives Manager I led the Sales Team in the transformation of the sales

approach. This process was accomplished by changing the approach, directives, and effectively the

results of sales performance. In this role I was responsible for leading and facilitating a minimum

of 72 strategy sessions per year and then holding resources accountable for deliverables. I

performed at 113% percent of plan.

6/2007 – 10/2007 (Seasonal)

Premier Pacific Vineyards – Contract Specialist

Working in partnership with the Legal Department I was responsible for creating, and executing

contracts. Management of Salesforce.com in forecasting sales, inventory, and renewals.

8/2004 – 1/2006

Chateau Potelle Winery – Sales, Hospitality, and Special Events

Sales and Hospitality

6/2003 – 8/2004

NaviSite ( www.Navisite.com ) – Executive Admin Sales Operations

Overall definition and development of various sales channel programs

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Planning, analysis, and reporting of sales and productivity results for the Sales

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Organization

Compensation Planning and Fulfillment, Special Incentive Programs

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Project development, implementation, and ongoing management of field sales programs

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Planning, Implementation, and overall mgt of Salesforce Automation Tool –

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Salesforce.com

MCI Telecommunications – 15 years with MCI Telecommunications

4/87 – 7/01

My last assignment lasting 5 years was in the role of Executive Admin Support to the Sale

and Customer Service groups. This included, but not limited to: planning,

communications, reporting, HR Support, Compensation Planning and Research, Event

Planning and Support.

Other assignments over 15 years included the following disciplines; Sales, Sales Mgt,

Marketing, Finance, Project Mgt, and over 5 years of Executive Admin support.

Detailed job descriptions available on request.

1980 – 1988 United States Air Force (Active and Reserve)

References available upon request.

Contact this candidate