Customer Service Manager

STEPHEN J. LAROSA

*** ******* ******

Staten Island, NY 10302

718-***-**** Home 917-***-**** Cell

*************@*****.***

Objective

To obtain a position that will leverage skills developed through more

than 20 years of experience quoting prices and buying and selling of

energy options in the fast paced environment on the floor of New York

Mercantile Exchange.

Qualification Summary

. A tenacious and energetic individual with excellent analytical,

problem solving and verbal communication skills.

. Strong interpersonal ability to interface at all levels in corporate

and customer settings.

. Attentive to detail while multitasking.

Core Competencies

Sales and customer service Relationship building

Verbal and written Researching diverse fundamental

communication skills trends

Strategic planning Time management

Experience

PIONEER FUTURES INC., New York, NY 1992 - 2010

A clearing member of both divisions of the New York Mercantile

Exchange and the New York Board of Trade.

Market Maker

. Utilized risk management and option hedging strategies to trade all

forms of options including American, Asian and European style

options.

. Served as a member of the floor and settlement committees.

. Effectively managed risk to achieve consistently superior returns

while simultaneous trading exchange, over the counter and

electronically listed options.

. Provided reliable pricing on options for brokers.

. Developed strong working relationships with brokers and increased

their customer satisfaction by providing superior pricing, and

greater efficiency.

. Successfully mitigated costly errors by improving clerical support

staff oversight and controls.

CHICAGO RESEARCH AND TRADING INC., New York, NY 1985 - 1992

A commodity trading firm that is reported to have traded over $2.5

billion per day.

Assistant Vice President

. Managed and traded all company positions for the New York Stock

Exchange Composite Index cash option (NYA). Member of the New York

Stock Exchange.

. Profitably traded proprietary New York harbor oil and gasoline

options book for private partnership. Member of the New York

Mercantile Exchange.

. Successfully traded options on the Major Market Index (XMI). Member

of the American Stock Exchange.

Floor Manager/Office Manager

. Liaised between options traders on the New York Stock floor and the

trading desk.

. Taught "Mock Trading" and "Options Theory" classes.

. Participated in the selection of traders.

. Supervised evening support staff providing clerical support to

options traders.

. Monitored and managing exchange position limits.

JENNINGS AND KNESEVITCH COMMODITIES INC., New York, NY 1982 - 1985

Specializing in trading New York Composite Index futures and options

for retail and institutional paper, options market maker hedges and

arbitrage traders (S&P/NYFE spreads).

Member of the New York Futures Exchange

. Promoted from phone clerk to supervisor and then to Member of the

exchange.

Education

Bachelor of Science - Finance, St. John's University, Queens, NY

Community Service

Coaching/Administration/Leadership

. Advise and participate on an advisory board and finance committee

making critical decisions regarding financial and strategic

direction for a church of 1200 families. 2002 - present.

. Oversaw all aspects of running a community basketball program for

approximately 27 teams. 1997 - 2007.

. Organized membership drives, bazaars, fundraising events, dinners,

picnics, etc., attended by thousands from the community. Supervised

all aspects including food purchase, preparation, music, gaming

dealers, entertainment, rides, security, advertising prizes and

staffing (up to 80 people). Raised up to $70K for annual fundraiser;

achieved 50% growth in Society's membership. 2002 - 2007.

. Missionaries of the Poor (MOP) - Kingston, Jamaica outreach.

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