Sales Customer Service

DAVID HOUK

***** ****** ***** ( Fort Worth, TX 76108 ( 817 / 560-2139 (

*****@*******.***

ACCOUNT EXECUTIVE / RECRUITER / TEAM BUILDER

OBJECTIVE

To secure a position in a corporate environment using excellent customer

service skills as a Hiring Manager, Account Executive, Management

Recruiter, Team Leader or Team Trainer using excellent communication,

closing, persuasive, organizational, research, planning and closing skills.

Enthusiastic, innovative, hard working, intuitive professional with expert

skills building long term relationships by providing unequalled service.

WORK SKILLS

( Sales / Sales Management ( Customer Service

Oriented

( Business Development ( Internet Sourcing

( Management Recruiting ( Team Training

( Executive Recruiting ( Career Counseling

( Strategy Planning / Implementation ( Mentoring

( Relationship Building ( Client Retention

Professional . Driven . Enthusiastic . Innovative . Intuitive

. Leader / Mentor

PROFESSIONAL TRAINING

. Sales Management and Leadership- Learning International, Inc.

. Leadership and People Management Skills- Walton Institute

. Professional Selling Skills- PSS, Inc.

. Leadership In Motion- Empower U

. Time Management and Effectiveness- Franklin / Covey

. Increasing Sales Operationally- Walmart Stores, Inc.

. Texas Tech University / Lubbock, Texas

WORK HISTORY

HOUK SERVICES MANAGEMENT RECRUITING 2001 -

present

Principal, Executive Recruiter

Successful full-cycle direct hire recruitment of executive, mid- to senior-

level managers in operations, manufacturing, engineering, aerospace /

defense and finance / accounting.

Skills required: Business operations and full cycle sales / sales

management- lead generation locating client companies, consulting with

client to determine their needs, sourcing qualified candidates, managing

candidates, closing sale of placement to client company, relationship

building by providing excellent customer service by managing client

company's ongoing hiring needs. Mentoring recruitment staff and managing

P&L for office.

MARSHALL CAREER SERVICE 2000 - 2001

Senior Recruiter / Operations, Manufacturing, Engineering

Recruit, evaluate, match Operations, manufacturing and engineering

management. Define and develop relationships with client companies.

Skills required: Full cycle sales- lead generation locating client

companies, consulting with client to determine their needs, sourcing

qualified candidates, managing candidates, closing sale of placement to

client company based on a fee of 30% of candidates annual income,

relationship building based on customer service managing client company's

ongoing hiring needs.

INNOVATIVE PEOPLE SOLUTIONS 1996 - 2000

Vice President

Provide skills assessments and training, recruitment services and human

resource consulting to small to medium sized companies with limited HR

departments. Identify needs and provide programs to increase employee

retention and decrease unemployment litigation by develop employee manuals,

benefits plans, train hiring managers, staffing.

Skills required: Full cycle sales / sales management- "hands on" sales and

sales team management to locate client companies requiring human resource

consulting. Establish client base to provide ongoing HR consulting. Build

solid business relationships to ensure repeat business.

SAMS CLUB / WALMART STORES, Inc. 1990 - 1996

District Sales Manager (1992-1996)

Wal-Mart Home Office Field Support leadership role managing the outside

sales force of 12 Dallas / Fort Worth wholesale stores. Called on Fortune

500 corporations. Provided training, mentoring, performance coaching and

evaluations for 12 Sales Managers, 12 Business Development Managers, 36

Outside Sales Representatives providing "out of the box" sales of railcar,

container load and truckload quantities of merchandise to DFW based

national and large regional clients.

Skills required: Sales, "start up" hiring sales team for new company sales

program, sales team building / training, sales tracking, develop sales

strategies, daily "ride with" ongoing sales training, sales team

evaluations, "hands on" sales to Fortune 500 companies. Advised, designed

and executed Walmart home office strategies. Reported to Vice President of

Sales on successes and advised on corrections to attain the desired sales

increases in a new Sams Club program. Managed the "roll out" of this new

program to all Sams Club regions after success in the Dallas / Fort Worth

test market. Build new business relationships with customer satisfaction.

Business Development Manager (1990-1992)

Sales to national and large DFW based accounts selling truckload and pallet

driven quantities of wholesale goods.

Skills required: Lead generation and sales calls on Fortune 1000 companies

purchasing truckload and pallet driven quantities of merchandise. Build

new business relationships with customer satisfaction.

STAGE COACH BARBECUE 1988 - 1990

Partner / Owner Operator

Business plan, start up, purchased all capitol equipment, hiring, training,

scheduling and management of all daily restaurant processes.

Skills required: Full cycle restaurant operations- securing property lease,

purchasing equipment, hiring and training staff, managing P&L, providing a

quality product, providing excellent customer service to ensure customer

satisfaction and repeat business.

SPRING CREEK COMPANIES 1983 - 1988

(Spring Creek Barbecue / Mexican Inn Cafes)

General Manager / Director- Central Kitchen

Responsible for all operational expenses, hiring, training and profit &

loss for a large regional restaurant chain.

Skills: Learned business from the ground up from Assistant Manager to

General Manager to Director of Central Kitchen. Opened new restaurant from

equipment purchases to grand opening. Responsible for daily operations

from open to close. Provided excellent customer service in a family

oriented restaurant. Directed central kitchen team for quality assurance,

cost control and logistics preparing company recipes to provide consistency

once delivered to all store locations.

COMMUNITY SERVICE

Rocky Top Ranch & Therapy Center / Board of Advisors, Fund Raiser-

Volunteer for a 501c3 therapy center / ranch providing physical therapy on

horseback for physically challenged children and "at-risk" mentoring of

teens using responsible horsemanship to build self-esteem.

Western Hills Little League / Coach- Six years working with executive board

and coaching to provide little league baseball to children ages 5 to 12

years old.

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