Sales Customer Service

Teresa Santini. ****

Teresa Santini

*** ****** **, ******** ***** PA, 18328

570-***-****. Email ************@*****.***.

Summary:

Skilled manager with 11 years experience in directing employees recruitment, training, and evaluation activities. Solid

background in developing, implementing, and accomplishing sales/goals of leading companies to succeed in highly

competitive markets.

Work History:

Verizon Communication Sales, / 2020 Companies. Scranton, PA /competitive markets/ Sprint, T-Mobile, AT&T.

General Sales Manager

• Deal with territory managers and manage the customer service representative’s team.

• Track, monitor and evaluate sales data for ensuring satisfaction of sales objectives.

• Provide training, motivation and evaluation of a sales team of 15 people on selling and product strategies.

• Create and carry out action plans for increased market share and profitability.

• Recruited, trained and developed 3 highly successful Store Managers in Silver Springs, MD.

• Successfully turned two struggling locations into two of the best in the Region!

• Assisted District manager by conducting conference calls, trainings, Power Point presentations on monthly

progress.

• Personally responsible for over $200,000 in annual sales during 2009.

Rite Aid. Milford, PA /competitive markets/ Eckerd’s, CVS, Walgreens.

Retail Sales Manager

• •Open Mail

•Count Invoices Received

•Enter Invoices

•Adjust Distributions as necessary

•Print copies of Receivers and attempt manual matching

•Maintain file folders of

Matched Invoices

Unmatched Invoices [cost mismatch]

Unmatched Invoices [quantity mismatch]

Unmatched Invoices [invalid information (duplicates/no PO/no date/no invoice #)]

•Prepare summary reports

•Merge Invoices

• Daily Hired, trained and supported operations and sales personnel in both front end & pharmacy Dept.

• Developed outside strategic partners and coordinated scheduling.

• Apply cost reduction measures and work efficiencies in front and back of facility.

• Generated business performance reports for review to senior management.

• Established and maintained quality customer service levels.

Education

Teresa Santini. 2010

Delaware Valley High School, PA

High school Diploma. Completed Diploma Course in 1998.

Skills / Qualifications.

• Fast typing, Possess knowledge of excellent record maintenance and filing techniques.

• Knowledge of Word, Excel, Power Point, and Sales Graphing Charts, Able to adapt to new software practices

• References

• Aaron Soffer 856-***-****

• Denny Maheuz 484-***-****

• Tomo Gavranovic 440-***-****

• Eric Morel 215-***-****

• Valerie Seitz 570-***-****

• Yvette Jones 301-***-****

• Barbara Nicastro 845-***-****

Contact this candidate