Customer Service Management
Resume:
Shaliquan Ecford
**** * * **** **. Drive
Copperas Cove, Texas 76522
Objective: Administrative Assistant with a wide range of abilities from Client Support to Records
Management.
HIGHLIGHTS OF QUALIFICATIONS
• Performed a variety of communications and information management task.
• Performed many task in information systems and technology support.
• In-depth experience with records management.
• Assisted with the security of all software and hardware.
• Demonstrated exemplary staff support and customer service.
PROFESSIONAL EXPERIENCE
Client Support Administrator
• Created user and email accounts for all personnel.
• Managed and monitored user accounts of all personnel within the squadron.
• Troubleshoot computer systems, printers, scanners, and all information technology equipment.
• Assisted in installation and upgrades of all software and hardware.
• Ordered all hardware and software for personnel.
• Frequently used operating systems such as Microsoft Office and Outlook.
• Conducted quarterly inventory inspections of all equipment.
• Created and revised memorandums for the commander and personnel.
• Created presentations for the commander and personnel.
• Performed many secretarial duties.
Records Management
• Coordinated with the base supervisor of records management on procedures and rules.
• Established all file plans of each section within the squadron.
• Created manual and automated file plans.
• Implemented file plan cutoff procedures and familiarized personnel on procedures.
• Assisted with inactive records storage at the base record staging area.
• Operated and managed automated Records Information Management System (RIMS).
• Complied with the Privacy Act and Freedom of Information Act (FOIA) procedures and
provided assistance to ensure that others complied.
Security
• Held joint responsibility for highly sensitive equipment over thousands of dollars.
• Implemented security measures for over 100 user accounts.
• Applied computer security requirements to safeguard systems and information.
Customer Service
• Answered multi line telephones and emails from personnel seeking information.
• Established the needs of customers
• Greeted customers upon approach.
• Guided customers to area of interest if needed.
• Prepared work orders for personnel pertaining to their needs.
Training
• Client Support Administrator
• ADPE (Automated Data Processing Equipment) manager.
• Level 1 Air Force Records Management General Awareness.
• Level 2 Air Force Records Management Intermediate.
• Level 3 Air Force Records Management Advanced.
• Operating Systems Training.
• Security, Safety and Communication Training.
WORK HISTORY
2010-present Independent Sales Representative mark. (Avon)- Copperas Cove, Tx
2009 Jewelry Sales Associate Wal-Mart
Supercenter- Copperas Cove, Tx
2005-2008 Information Manager Apprentice United States Air Force-
Patrick AFB, Fl
EDUCATION
2010-present B.S. Degree, Information Systems – University of Phoenix, Austin
2003 Diploma - Cimarron-Memorial High School, Las Vegas
Contact this candidate