Service Sales
Resume:
TED P. SPILSETH
Los Angeles, California 90024
********@*****.***
EXPERIENCE
Spilseth Enterprises LLC, Los Angeles, California 2007 - Present
Managing Member
Importer and wholesale distributor.
Provide real-estate services for commercial and residential brokers.
Kaiser Permanente, Pasadena, California 2006 - 2007
Learning Consultant
Facilitated training classes on EPIC medical record software.
Served as a Training Specialist on Deployment Teams at hospitals throughout
Southern California.
Investigated procedures and validated workflows to ensure a smooth site
deployment.
Cargill Inc., Black River Asset Management, Eden Prairie, Minnesota
2005
Hedge Fund Analyst
Validated the funds' futures trading activity (CBOT, NYMEX).
Reviewed and executed wire transfers to prime brokers to cover margin
requirements.
Reviewed money transfers for credit default swap and interest rate swap
trades.
AT&T Wireless, Bloomington, Minnesota 2000 - 2005
Contact Center Trainer
Trained new hires to deliver quality service to large enterprise accounts.
Taught monthly training sessions to update representatives on new products
and offers.
Instructed reps on applications and personal skills required to service
enterprise accounts.
Helped transformed our three center regional sales support group into a
nation-wide contact center that now services the ordering and activation
needs of all AT&T Mobility enterprise accounts.
AT&T Wireless, Bloomington, Minnesota 1999 - 2000
Account Coordinator
Sold new wireless service to new and existing business customers.
Supported Account Executives by coordinating device fulfillment and account
activation.
Hidden Pines Ranch, Stillwater, Minnesota 1994 - 1998
Camp Counselor
Led groups of kindergarden through sixth grade campers and coordinated
outdoor activities.
EDUCATION
University of Saint Thomas, Minneapolis, Minnesota 2001 - 2004
Master of International Management (MBA)
INCAE, Alajuela, Costa Rica, Spring Semester, 2004
Saint Olaf College, Northfield, Minnesota 1994 - 1998
Bachelor of Arts - Physical Education, Sports Science
NCAA Division III soccer, basketball and baseball
ADDITIONAL
Website maintenance and analytics
Conversational Spanish
www.linkedin.com/in/spilseth
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