Customer Service Manager
Resume:
Andrew J. Chitwood
*** ******* **** - *******, ** 53711
608-***-**** - Email: ********@*******.***
Construction Management/Sales
SUMMARY OF QUALIFICATIONS
. 20 + years of diverse experience in the construction industry
. Communicate and work well with individuals at all levels from client
to architect to subcontractors
. Experience in supervising subcontractors in finishing projects on time
and to customer's satisfaction
. Proven ability to work well with regulatory agencies to the benefit of
the employer and customer
. Proven experience in both solving problems and implementing the
solutions to the satisfaction of the customer
. Successfully bid, negotiated and administered the contracts for
several projects simultaneously
. Collaborated with owners, architects, and engineers to provide precast
solutions and budgets, that would be accurate throughout the 1-2 year
project development period
. Met or exceeded sales goals in all required categories for 8
consecutive years
. Performed own take offs and created estimates on a wide variety of
projects
PROFESSIONAL EXPERIENCE
Sales - Precast Concrete
March 1999 - 2009
Midstates Concrete Industries, South Beloit, IL
. Established relationships with existing commercial and residential
customers, and developed new accounts throughout southern Wisconsin
. Collaborated with owners, architects, and engineers to provide precast
solutions and budgets, that would be accurate throughout the 1-2 year
project length
. Promoted new wall panel product to existing and potential customers
. Addressed customer service issues, recommended, negotiated, and
implemented solutions
. Responsible for doing own take-offs and estimating
Field Service Manager
March 1995 - March 1999
Midstates Concrete Industries, South Beloit, IL
. Reviewed blue prints and inspected jobsites to ensure that product
being produced matched what was being built in the field. Determined
best method of installation and equipment required
. Coordinated installation between contractor, field service personnel,
and crane company
. Assessed errors in the field or on prints, recommended solutions,
determined responsibility, and negotiated potential cost
Andrew J. Chitwood
Page 2
Construction Manager
Harvest Homes, Kenosha, WI
. Coordinated the building of custom homes in the Kenosha area
. Negotiated contracts with and supervised the work of subcontractors
. Managed small staff of laborers
Project Manager
Kennar LTD, Wauconda, IL
. Managed all aspects of townhouse development in Wauconda, IL
. Drafted, negotiated, and administered all contracts
. Successfully scheduled and supervised the work of all subcontractors
from earthwork to village acceptance, bringing in project on time and
under budget
. Developed and performed customer service procedures for new owner.
. Negotiated a variance and permit for a one-mile sewer connector in the
village of Schaumburg, IL
Contracts Manager
Cambridge Homes, Libertyville, IL
. Coordinated the development of plans, specifications, and model homes
for large residential subdivisions of 100 - 200 homes in northern
Illinois
. Drafted, negotiated, and administered the contracts for the building
of subdivisions within established budgets
. Collaborated with municipalities to insure code compliance, and obtain
all required permits
. Coordinated the design, bidding, and construction of subdivision
clubhouse and pool
. Managed several subdivisions simultaneously
Construction Manager
Jawort-Lowell, Williams Bay, WI
. Successfully worked with architects and owners to establish plans,
specifications, and budgets for the construction of large custom
homes, extensive remodels, and insurance claim work
Salesman
Pella Window Store
Ver Halen Inc., Milwaukee, WI
. Opened and managed a Pella Window Store in Racine, WI while selling
Pella windows in southeast Wisconsin
ACADEMIC BACKGROUND
B.S., University of Wisconsin-Madison in Construction Management
Carpenters Apprenticeship, Madison Area Technical College
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