Customer Service Medical
Resume:
CHARLENE R. GREEN
Hampton, VA 23666
**********@*****.***
OBJECTIVE
To apply my professionalism, sound work ethic, and strong administrative
experience toward the evolving goals of a progressive organization.
KEY STRENGTHS
. Demonstrated proficiency in Microsoft Office applications with typing
speed of 70 wpm.
. Results-oriented professional with ability to exhibit highest level of
ethics and personal integrity.
. Superb interpersonal skills with a knack for employing outstanding
customer service tenets in all interactions.
RELEVANT EXPERIENCE
Medical Transcription
. Responsible for documenting procedures performed by doctors and other
medical personnel including, but not limited to: surgeons,
ophthalmologist, emergency room physicians, radiologist, psychiatrist,
and physical therapist.
. Receive voice-recorded notes created by medical personnel and transcribe
into typewritten documents using a computer or word processor, a headset
and a foot pedal to control the recording.
. Accurately document medical terminology and treatment processes while
exhibiting comfort with medical language.
. Meticulously and expeditiously transcribe a diverse body of documents
such as procedural notes, consultation reports, medical histories,
progress notes, discharge reports, diagnostic imaging studies, and
referral letters.
. Submit completed documents to doctors for final approval.
. Assist with maintaining filing system for finished notes and reports that
are considered official medical documents used during future treatments,
legal testimonials, or insurance processing.
Administrative
. Oversee and manage all office procedures and other tasks assigned by
director.
. Coordinate daily responsibilities such as receiving/screening incoming
calls, scheduling appointments, sorting and distributing mail, processing
payroll, typing/reviewing correspondence, greeting visitors, and serving
as liaison with vendors and facility representatives.
. Provide stellar customer service as first point of contact for clients
with problems or questions about services.
. Schedule and maintain appointment calendars and meeting room schedules,
as well as notify appropriate individuals of meeting purpose, time,
place, and preparation of agenda.
. Order and maintain office supplies; ensure office equipment is working
properly and notify service representatives of equipment malfunction.
WORK HISTORY
Medical Transcriptionist, Denbigh Physical Therapy and Sports Medicine
Clinic, Newport News, VA: January 2009 - present
Medical Transcriptionist, Amerigroup Insurance Company, Virginia Beach, VA:
February 2008 - April 2008
Administrative Assistant, Maryview Medical Center, Portsmouth, VA: July
2005 - May 2007
Administrative Assistant, Mary Immaculate Hospital, Newport News, VA: July
2004 - July 2005
Medical Transcriptionist, Healthcare Transcription Service, Richmond, VA:
October 2000 - October 2004
Medical Secretary, Richmond Retinal Associates, Richmond, VA: March 1999 -
March 2000
EDUCATION
Strayer University, Newport News, VA
Degree: Bachelor Degree, Business Administration/Human Resource
Management, anticipated 2011
Kee Business College, Newport News, VA, September 1978
Certification: Medical Secretary
References furnished upon request.
Contact this candidate