Customer Service Management
Resume:
Alice M Hammett
Chelsea Ma ****0
*******.*@*******.***
Summary
Skillful, dedicated, ethical, employee with several years in food
service and management experience. Concentrated on new
products/projects and developments. Participated in the set up of
three of our five major concessions. Turned around problem
concessions. Strong strategic thinker and team builder. With a hands
on approach and positive consistent strategies' I believe you can
build empires.
Areas of Expertise
Micros and CRS Sam POS systems
Massport Badge Coordination/Background checks
Customer Service and training
Hiring/Firing
Shift Changes
Closing Cash Reports/excel/word
Overseeing five concessions
Sales management
Identifying P&L
Waste Management
Production Orders
Payroll
Branch Banking
Credit Card Merchants
Relevant Experience
Mar Air Foods 6/06-12/08
Manager Terminal C at Logan Airport
Mar Air Food is a growing company leading food service with gourmet
markets and grille franchises across the East Coast.
Responsible for the support and developments of all the concessions
within the terminal
Participated in TOS Customer Service training and seminars
Responsible for proper documentation, applications, and papers
for background checks
Ensuring food quality vs. quantity
Overseeing employees and grab n go cases in each concession
Overseeing the proper distribution and production of all
products
Overseeing proper safety and storage of products in compliance
with FDA/OSHA
Compliance with in State and Federal regulations leasing and
contracts
Upgraded and repositioned POS systems with in three concessions
Responsible for shift changes/turnovers, closing cash reports,
credit card settlements, cash drops and banking
Oversee schedules and ordering payouts
Problem solving employee grievances
Implementing tools to continued success
Troubleshooting- CC or POS
Maintain facilitate accommodate and support developments already
in place
Continued relevance
DINE BOSTON DLW 2003-2006
Food service Prep at Logan Airport
Dine Boston is a fine dining concept with in Logan Airport.
Responsible for the growth and profitability of the caf section of the
restaurant I overseen the development and
Implemented my ideas to that restaurant.
Constantly maintained food cost and waste management
Develop relations with vendors and other more cost effective methods
Quality Control, ensuring products Quality vs. Quantity
Prepared a numerous variety of salads, pannis, and wraps for caf
Worked on orders for juice, bakery items and produce orders
Overseen caf and staff
Prep products need for day
Ensuring products were properly stored helping out with deliveries
Participated with BOH in training and food presentations/new products
Worked with Chef in a variety of different recipes
EASTPOINTE NURSING CENTER 1997-2001
LEAD DIETARY AIDE
Eastpointe is a rehabilitation center with 195 bed facility and residential
accommonies
Responsible for the dietary needs of all residents and patients.
Assisted in setting and planning menus
Preparing trays and meals in timely manner
Overseeing employees in tray line position
Overseeing food costs and portion control
Worked in various positions regarding sanitation and overall
cleanliness of kitchen
Attended various workshops regarding Food Bourne illness, Allergies,
and avoidance
Ensuring products were properly stored
EDUCATION
CHELSEA HIGH SCHOOL 1985-1989
Course of study business management
BHCC ABE/GED 1995-1996
Course of study adult basic education Ged program where I worked for one
year on teaching wellness to students attending the program
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