Manager Customer Service
Resume:
Phylicia L. Brown H ome
(917) 609- 2590
Bronx, New York 10472
*******@*****.***
Objective
Obtain an office position in a friendly and fast- paced environment where I can utilize my office
management skills, experience, and a f lexible interpersonal style to help ensure the effective and
efficient f low of work throughout the office. I am also looking to maximize and further develop my
management skills, program development, and t raining experience. My endeavor to excel in my job will
be helpful in maintaining and orderly, efficient and productive office.
Qualifications
• Excellent organizational skills
• Professional demeanor
• Proficient in computer software skills
• Time management skills
• Excellent communication skills
Experience
Office Manager M ar 2008-
J un 2009
D ry Harbor Nursing and Rehabilitation Center
Queens, New York
As office manager I was responsible for a various duties. My daily responsibilities were answering
telephones, faxing, sorting mail, filing paperwork (interviewing new residents), and taking messages
and relaying them to the appropriate individual. During the morning I would have to make sure that
a ll of the employees when at work and on time, if an employee called out of work it was my
responsibility to find coverage for that person as well as attend morning meeting on occasion. I was
constantly entrusted with large sums of money; I managed payroll, petty cash, and inventory. Weekly
duties that I had were completing the schedule.
• Oversee employees and volunteers
• Escort residents to places outside of the facility
• Help plan events (Clothing sales, Jewelry sales, parties, t rips, etc)
• Book entertainers
• Complete and submit invoices and process for payments
• Attend morning meeting if necessary
• Separating and giving out mail
• Interview
• Train employees
• Administer programs (Bingo, Blackjack, Beauty Care, Parties, Arts and Crafts, and Game
show games, etc.)
Assistant Manager
J an 2007- Mar 2008
Icing by Claire’s
Queens, New York
As an assistant manager my responsibilities were, interviewing prospective employees. When
employees are hired I was responsible for training them. Bank runs and opening and closing the store
and the store and the registers were a major part of my daily work as an assistant manager.
• Scheduling
• Weekly paperwork
• Ear piercing
• Putting out shipment
• Monthly plan-o-gram
• Recover the store
Store Recovery Nov
2006- Jan 2007 B loomingdales
New York, New York
As a store recovery worker my job responsibility was to make sure that the store was well kept and
p resentable.
• Help with customer service
Education
Aug 2007- Present Mercy College
New York, New York
Bachelors in Business Management
Jun 2010- Jul 2010 M anhattan Institute
New York, New York
Certified Medical Biller
Aug 2006- May 2007 John Jay College
New York, New York
Sep 2002- Jun 2006 Mother Cabrini High School
New York, New York
High School Diploma
References
* Available upon request.
Contact this candidate