Customer Service Sales

Jennifer M. Hopper

Objective To secure a position within a growing, dynamic, and energetic business

environment that both enhances that environment and its corresponding

foundations and facilitates my further growth and development within that

business so as to become a productive and vital core resource.

Experience

2010-Present SCA Promotions, Inc.

Dallas, TX

Project Coordinator

Maintain monthly client, as well as, new client accounts, continuously

interfacing with clients to assure customer satisfaction

Coordinate and translate client promotion Rules & Regulations into

programming requirements for IT and Graphics Departments

Responsible for managing deadlines within client timelines and IT and

Graphics department calendars

Tasked with organizing and coordinating all shipping to and from, both

client and vendor locations

Responsible for maintaining an up to date database of all inventory

Maintain and coordinate between client and vendor/installer scheduled

promotion setup and teardown

Act as a backup for both Sales and Project Management to guarantee immediate

response

2008-2010 Hudson & Marshall,

LLC Dallas, TX

Contract/Sales Coordinator

Coordinated all accepted offers on Real Estate Owned lending source remitted

properties

Continuously interfaced with clients to assure their understanding of the

purchase Terms & Conditions

Tasked with creating contracts and reviewed such with buyers agents and

buyers

Interfaced with the buyers agent and/or buyers to assure contracts were

completed and correct within the time frame determined by the seller.

Responsible for ensuring the sales offer and contract were accurate before

sending complete contract to the seller for final execution.

Evaluated and reviewed all incoming fully-executed contracts to assure all

Earnest Monies and Contracts were forwarded to the appropriate Title/Escrow

office for closing.

Frequently traveled to other cities to assist in the Auction process.

Functioned as key proponent in creating and implementing several new

procedures to allow efficient use of time and resulting monetary savings to

improve Hudson & Marshall's project profitability.

2007-2008 Smith-Allen Insurance

Dallas, TX

Customer Service

Managed all incoming lead sources

Quoted Auto-related, Home, and Life Insurance policies

Initialized and supervised all new business policies in accordance with

dynamic profitability

Managed all client information systems and established business parameters

including but not limited to additions, changes and deletions to customer

policies

Organized and maintained all files and databases

2005-2007 Lennar Homes

Irving, TX

Assistant On-line Sales Consultant

Managed all incoming leads from several lead generating sources.

Input and initiated follow up on all leads and converted to working

prospects.

Monitored "Live Chat" internet inquiry source and conversed with potential

home buyers and realtors.

Informed home buyers of incentives and special offers.

(Lennar Homes Continued)

Sales Coordinator

Managed the daily information flow for sales operations of 12 new-home

communities, including a sales force of 25, including daily activity

reports, sales, cancellations, closings, and addendums.

Responsible for ensuring that all transaction paperwork, software,

commission information, and new-home construction information is accurate,

remitted in a timely manner and assigned correctly.

Responsible for the allocation and distribution of all earnest money funds;

including but not limited to deposits and refunds.

Assigned to ensure information pieces for each new home model and community

are up to date, accurate, and reflect daily and weekly information changes.

Facilitate assignment of each new home's materials and options, acting as

liaison and information manager to the construction division.

Assist Closing Managers in expediting construction changes, agreement

addendums, contract placements, and any changes for closings.

2000-2005 C2MTECH, INC.

Lewisville, TX

Business Manager

Was the center piece of day to day business operations for a multi-million

dollar telecommunications firm.

Managed all Accounts Payables; organized invoices, input data entry for

billings, managed documentation, resolved discrepancies and supervised

financial transactions for entire firm.

Managed all Accounts Receivables; originated work orders, categorized

jobsite needs and created resulting invoices, tracked invoices from

conception through to financial resolution.

Responsible for company payroll; generated fact sheets for weekly

remuneration of staff, resolved any payroll discrepancies and acted as

primary contact for payroll processing company.

Project Manager / Customer Service

Managed on-going projects, acting as liaison between the external customer,

the internal customer, external suppliers, contractors and ancillary

businesses.

Directly managed installation and programming technicians; working as

traffic coordinator for jobsite completion.

Received technical support calls; responsible for problem solving, including

software manual navigation, resolution of customer/hardware issues and

facilitated customer-based unit re-programming.

Responsible for new-install training; customer training to equipment and

software, acted as technical subject matter expert for entire customer base.

1998 - 2000 The Moore Financial Group, Inc

Fort Worth, TX

Account Manager

Office Assistant in start-up Health/Life Insurance firm.

Fielded and resolved customer inquiries regarding health coverage, policy

issues, claim activity and policy amendments.

Consulted with outside contracting insurance agencies resolving customer

issues, handling claims and creating new subject enrollment files.

Licenses

Property and Casualty

Group 1

Software

Experienced in Peachtree Accounting software and QuickBooks

JD Edwards, PeopleSoft and LeadVelocity

Microsoft Office (i.e. Word, Excel, Power Point)

3230 Teal 817-***-****

Katy, TX 77493 *************@*****.***

Jennifer M. Hopper 817-***-****

*************@*****.***

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