Project Manager Customer Service

Ramesh Dilan Jayasuriya

HOME • *** E *th street • Chaska, MN 55318

PHONE 701-***-**** • E-MAIL ************@*****.***

EDUCATION

**** - **** ********* ******* ********,

Minnesota

Marketing & Economics Major

• Bachelors of Art degree

• GPA: 3.25

WORK HISTORY

June 2008 – Present Verisk Health/Tiermed Systems Minneapolis, Minnesota

Manager of Business Analysis/Project Management

Verisk Health, Inc. leverages healthcare data to help businesses and governments understand their medical and

financial risk for managing costs and clinical outcomes more effectively. http://www.veriskhealth.com

Verisk Health is a subsidiary of Verisk Analytics. A leading source of information about risk, Verisk Analytics

provides data, analytics, and decision-support solutions to professionals in many fields, including insurance,

finance, real estate, health services, government, human resources, and risk management.

http://www.veriskanalytics.com

• Manage a team of 8 project managers.

• Oversee the integration of NCQA annual National Percentiles & Means into the Tiermed

software.

• Created and implemented several HEDIS project management processes that resulted in

greater customer satisfaction;

o DST analysis - a process of benchmarking customer data against previous year

results, national percentiles & means, etc.

o Proactive campaigns - a process of using mid-year reviews to better prepare and

improve next year's results.

o Proactive Tier 1 and 2 validations via IDSS test site - this process enables the client

to anticipate possible auditor questions before the submission of their data.

• Oversaw the planning and implementation of annual user conference.

• Created mentoring plan for new employees.

• Created a project evaluation tool to measure the productivity/efficiency of project managers.

• Wrote all SOP's on client management practices.

• Responsible for creating the SOW and project timeline for all projects.

• Automated data analysis reporting and wrote procedures.

• Wrote and programmed queries for project status reports.

• Part of a 3 member team that developed and launched the template designer feature within the

Tiermed suite.

• Plan and implement user acceptance testing.

• Plan and coordinate internal and external training on all Tiermed software.

• Plan and coordinate all project closures.

• Currently manages 6 of the most lucrative client accounts in addition to other managerial

activities.

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August 2007 – June 2008 Verisk Health/Tiermed Systems Minneapolis,

Minnesota

Project Manager

• SME in HEDIS reporting

• Managed over 15 HEDIS projects simultaneously

• Trained in all Tiermed software.

• Designed and implemented all fax and paper form templates into the Tiermed software.

• Developed and facilitated project plans to complete projects

• Provided software training to clients

• Provided primary and secondary software support for clients

• Conducted quality assurance testing

• Analyzed complex problems, interpreted needs, and developed integrated, creative

solutions

• Involved in all phases of software documentation.

May 2006 – August 2007 Wells Fargo Financial Minneapolis, Minnesota

Senior Credit Manager

• Extensive training in financial analytic tools

• Lead the district in October 2006 with volume over 800k in sales

• Triple crown winner in 2006

• Lead the district in March and April, 2007 with volume over 600k

• Received a perfect MPP score (employee evaluation tool) of 5

• Trained in customer service and computer applications related to loan processing

• Trained in all the managerial activities related to a financial store

TECHNICAL SKILL SUMMARY

• Operating systems: Microsoft windows-95, 97, 98, XP, 2000, 2003, Vista, Windows 7

• Methodologies: XML, SQL, HTML

• Database platforms: SQL Server, Oracle, MS Access

• Software: MS Excel, MS Access, Visual Query Builder (application to build SQL queries),

Roadmap Builder (ETL tool), Tiermed Engine (certified HEDIS measure processing

software), Compass Navigator (Software for HEDIS result analysis and MRR entry), Sabre,

Worldspan, SHARES.

REFERENCES

• Provided upon request

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