Customer Service Marketing

JOSEPH ANTHONY CABUSAO

PROFILE

Accomplished, top-performing management professional with a broad range of

business, sales/marketing, organizational and interpersonal skills. Proven

leadership and supervisory experience with the ability to lead multiple

projects and teams simultaneously. Outstanding project management skills,

including the ability to provide seamless execution and meet tight

deadlines. Strong relationship building skills an outstanding perception

of client / customer needs and the ability to recommend effective

solutions. Learns quickly and thrives on challenges.

CORE COMPETENCIES

Client Relations / Creative Development / Team Building /

Customer Service Execution Leadership

Problem-solving Hiring, Training & Presentations / Public

Mentoring Speaking

PROFESSIONAL BACKGROUND

JAC CREATIVE SOLUTIONS & DESIGN, Chicago, Illinois 2008 - present

An independent, privately-owned creative solutions company.

Senior Creative / Art Director (Freelance)

Provide creative leadership in the conceptual development, design and

execution of Client deliverables. Participate in creative briefings,

concept development and delivering polished presentations to Clients to

sell-in concept ideas, which are aligned with Client's

advertising/marketing goals. Clients include: Chicago State University,

Escendent Professional Service Firm, St. Jude Children's Hospital,

Children's Athletic Scholarship Fund, Epilepsy Outreach Foundation,

Victory's Path.

CAROL H. WILLIAMS ADVERTISING, Chicago, Illinois 2006 - 2008

A full-service advertising agency.

Art Director

Provided leadership direction in the conceptual development and design

phases for integrated branding and communications programs.

Collaboratively worked with a team of designers, copywriters, and

production specialists to ensure quality and sound strategic thinking were

applied to all creative advertising elements. Clients included: US Army,

Coca-Cola, Kraft, Hamburger Helper, Pine-Sol, Sunny D, Nationwide Insurance

and Clorox.

. Participated in creative briefings and reviewed all supporting

materials to obtain appropriate understanding of Client goals and

objectives.

. Assumed a leadership role in the Associate Creative Director's

absence. Provided guidance and mentoring to junior creative staff and

freelance personnel in the development of concepts.

. Visually executed concepts through graphic design, photo shoots, TV

shoots, editing and all other aspects of design.

. Delivered polished presentations to internal senior management and

Clients to sell-in program ideas and concepts, which were

strategically aligned with the Clients goals and objectives.

. Monitored all budgets, timeframes and performed follow through on all

phases of production.

. Participated in the Agency's new business development process to

provide breakthrough creative elements, which resulted in incremental

new business for the agency.

DANIELLE ASHLEY COMMUNICATIONS, Chicago, Illinois 2005 - 2006

A full-service agency providing PR/Advertising services.

Creative Director

Provided management of creative team and ensured overall quality and

strategic thinking were applied to all creative advertising elements.

Managerial responsibilities included recruiting, training and nurturing of

creative staff and establishment of standards and style guidelines.

Clients included: Illinois Lottery, ComEd, Walgreens, Illinois Department

of Transportation, Illinois Domestic Violence Court.

. Provided direction and managed the creative development and production

processes for all agency assignments, as well as, all high-end

marketing sales material for client presentations.

. Managed team of designers to support the corporate image and strategy

of clients.

. Established a creative vision, attitude and tone for each individual

project to ensure effective strategy and that the resulting output

exceeds Client's expectations.

ARTISAN, Chicago, Illinois 2002 - 2005

Interim staffing company specializing in graphic arts/new media placement.

Art Director/Production Artist (Freelance)

Assisted in the creative development and production processes of featured

client work to include: AMS Direct - Direct Marketing Corporation (Burr

Ridge, Illinois) Ambrosi and Associates - Retail Catalog Agency

(Chicago, Illinois), Burrell Communications - Advertising Agency

(Chicago, Illinois), Flair Communications - Marketing and Promotions Agency

(Chicago, Illinois) Walgreens Corporation - Retail/Pharmaceutical

Corporation (Deerfield, Illinois).

RPM ADVERTISING, Chicago, Illinois 2002 - 2005

A marketing/advertising agency.

Art Director/Production Artist (Freelance)

Assisted in the creative development and production processes of featured

client work to include: Horseshoe Casino, Hertz, Clark / White Hen,

Treasure Island Casino

FRANKEL/Publicis Communications Group S.A., Chicago, Illinois

1997 - 2002

A marketing-promotions agency.

Mount Room Manager (1999 - 2002) ( Mount Room Assistant (1997 - 1999)

Fostered a positive creative, professional environment and helped focus on

the company's philosophy on all levels. Managed Mount Room staff's

professional development, creative and conceptual abilities and individual

style. Featured client work included: McDonald's, Target, BP Amoco, Visa,

United States Postal Service, Frito-Lay, Tropicana, United Airlines, and

Centers for Disease Control.

EDUCATION

American Academy of Art, Chicago, IL Columbia College,

Chicago, IL

Associate of Applied Science, 1994 Certification -

Animation, 1990

TECHNICAL SKILLS

Highly proficient in Adobe Photoshop CS4, Illustrator CS4, InDesign

CS4, QuarkXpress, and PowerPoint.

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