Customer Service High School

Career Snapshot Anna J. Carnes

** ***** **

commended

performance in key Customer Service & Support Specialist

customer service, Offering an award-winning track record of customer care

team lead and excellence within high-volume environments that include

support roles.

Expert in customer

care/communications, Call Centers ( Online Support ( Customer Service Desks

problem solving,

relationship Key Skills

building and user

training and

support.

MS Office

"power-user" with

additional

proficiencies in

assorted databases.

Awards

"Top Performer"

Award, 1990-2010

Six-Time "Employee

of the Month,"

1990-2010

"We Care" awards

20008

Numerous "Kudos"

from customers for

excellent customer

service.

Computer Skills

Word, Excel,

Outlook.

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

Able to work independently Self-Starter

World-Class Customer Complaint Handling

Service Excellent Communication Skills

Troubleshooting/ Problem

Solving Supervisor Experience

Excellent Organizational Sales Experience

Skills CMS Based Phone System

Up-Selling/Sales Support Type: 40WPM

Telemarketing Experience

Customer Order Fulfillment

Professional Experience

GSI-Melbourne, FL Customer Service Rep, 2009 to

2009

Protocol-Merritt Island, Inbound, 2008 to 2009

FL

Medsolutions-, Melbourne Intake Coordinator, 2006 to

fl 2008

Percepta-Melbourne, FL AXZ-Marketing Rep,2006 to 2006

TELETECH-Melbourne, FL Customer Service Rep,2005 to

2006

Rainsoft-6 Locations, FL Telemarketing, appt setter

2000 to 2006

TELETCH-Tampa, FL Customer

Service Rep, 1996 to 2000

Provided telephone, online and face-to-face customer

service/support within high-volume call centers (handling

an average of 95 calls/internet inquiries daily), Receive

inbound calls from physician's and medical facilities for

Pre-authorizations

Education

Kansas State University - Manhattan Kansas

Major in English and Literature and Minor in Elementary

Education.

Central Texas College, Killeen, TX

Major in Business and Minor in Nursing.

Fruitport High School-Fruitport, MI

High School Diploma

Contact this candidate