Project Manager Customer Service
Resume:
Christopher Britten
Chicago, Illinois 60617
********@*****.***
__________________________________________________________
PROFESSIONAL QUALIFICATIONS
< Able to handle multiple responsibilities
< Special strength- Customer Service
< 13 years of Network Engineering experience
< 10 years of Client Application Development experience
< 10 years of Project Management experience
< Microsoft Certified Professional (MCP)
< Excellent oral and written communication skills
< Proactive troubleshooting and solving problems
WORK EXPERIENCE
TeamWerks
2001-Present
Consultant Chicago, IL
. Implemented client/server networks and application development
. Extensive experience in network engineering
. Skilled Project Manager capable of defining and implementing project
strategies to attain the best client solution
. Expertise associated with network engineering includes network
installation, network maintenance, network management and research,
extensive applications knowledge and training.
. Experience with working on Computer Forensic cases.
. Experience with installing and maintaining a video conferencing
system.
Installation/ Maintenance/ Administration
. Windows NT
. Windows 2000 servers
. Windows 2003 servers
. Windows 2008 servers
. Microsoft Exchange 2000/2003/2007
Installation/ Maintenance
. Arcserve and Veritas backup software
. Symantec Anti-Virus software (Corporate Addition), Symantec
Endpoint Protection
. Domain Controllers, DHCP services, DNS services, and IIS services.
. Policy Patrol (Spam Software), SonicWall Content Filtering, Webhawk
Content Filtering
. RIM Blackberry Enterprise Server
. Symantec SMTP server & Symantec Ghost server
. FireWalls, Routers, & Switches
Design/ Installation
. Disaster recovery plans for multiple location networks
. LAN/Wan networks
. Extensive experience in documenting large and small networks
. Wiring for networks in the Chicago land area.
Browne Business Solution
1998-2001
Help Desk/ Data Center Analyst
Chicago, IL
Third-Level Data Center Analyst, January 2000 - June 2001
. Provided onsite support for difficult technical issues escalated by
Second-Level Help Desk Analysts.
. Participated in updating virus protection software and network
software.
. Trained the user community on applications
. assisted with installations upgrades
. maintained clients' web site pages
Additional data center responsibilities included:
. Major network upgrades
. software rollouts
. network maintenance functions
Second Level Helpline Technician, February 1999- January 2000
. Provide on-site assistance to the client with computer problems
. Provide a technical coaching and mentoring to other helpdesk staff
members
. Assist colleagues in the resolution of support issues
. troubleshooting complex problems that First Level are not able to
solve
. Suggested creative and efficient programs
guidelines, methods, projects and procedures to enhance the quality of
services
provided by the Help Desk Group.
. Maintained the sites WebPages and tested new
computer images for the firm
. Supported a user community of 1000
First Level Helpline Technician, June 1998-Feburary 1999
. Provide telephone assistance to clients with computer problems
. Determine if problems are software, hardware or system related
. Train clients in one-on-one environment in use of Microsoft Office,
WordPerfect, Lotus applications, and firm
specific application.
. Assist with installation of client work stations
. Conduct platform specific presentations to clients in classroom type
environment
. Maintained the sites WebPages and tested new computer images for the
firm
. Supported a user community of 1000
EDUCATION
Bachelor of Science
Concentration: Computer Information Systems
Clark Atlanta University
1998
Microsoft Certified System Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Exchange 2003
MicroTrain
June 2007 - March 2008
Professional Affiliations
Omega Psi Phi Fraternity, Inc.
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