Customer Service Manager

Robert Borg

**** **** *****, ******* ********** *9208

208-***-**** . ******@*******.***

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Versatile Professional eager to contribute comprehensive management

background toward actively supporting the employer in optimizing

performance.

[pic]Profile

. Respected Manager offering over 20 years' progressive retail sales

experience, with specific expertise in retail store operations,

personnel development and customer service capacities.

. In depth experience in client-focused industries focused on delivering

world class customer service.

. Effectively identify and capitalize on opportunities to penetrate and

develop clientele for banking products and services.

. Capable of staying focused and maintaining a calm demeanor in high-

pressure situations to ensure superior client service.

. Apply sharp business acumen, strong problem-solving skills and cost-

effective strategies, along with exceptional written and verbal

communication skills, to promote company values and increase revenue.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Dynamic communication, organization, multi-tasking, and relationship

management skills.

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Professional Experience

Store Manager Hollywood Video

1996-2010

. Sharp business acumen and experienced in managing broad scope of

operations, from inventory control and loss prevention to daily store

operations and cash management/accounting.

. Serving as Regional Merchandising Project Manager, successfully

coordinated a 68-store, 6-state, 12-month DVD conversion project.

. Hand-selected to open 15 new stores, provide training for struggling

stores and manage one of the top three stores in the company.

. Effectively trained and directed retail staff and actively

collaborated in Human Resource operation functions such as completing

annual evaluations, coaching staff in corporate goals, developing work

schedules, and providing guidance/mentoring.

. Successfully steered sales operations to generate high volume growth

and revenue on behalf of company.

. Consistently ensured delivery of quality customer service vital to

sustaining and growing accounts.

District Manager Movie Buffs

1995-1996

. Actively collaborated with upper-level management team in opening 8

new stores, while also overseeing 8-store district.

. Proficiently established company policies and procedures to facilitate

continued growth and profitability.

Store Manager Screenplay Video/Goodtime Video/Blockbuster Video

1988-1995

. Facilitated client-focused, service-oriented environment vital to

maximizing customer satisfaction and retention.

. Skillfully managed all staffing operations, including hiring,

training, coaching, and directing personnel.

[pic]Professional Education

Seattle Pacific University

Washington State University

Robert Borg

1410 east Dalke, Spokane Washington 99208

208-***-**** . ******@*******.***

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11/08/2010

Dear Hiring Manager:

I am currently seeking a challenging career opportunity in a management

capacity and am submitting my resume for your review. In advance, thank

you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications

include experience in Retail Store Operations, Personnel Development and

Customer Service. An examination of my credentials will confirm that I am a

skilled professional who thrives in a challenging work environment. I am

driven, independently motivated, and results-oriented. I enjoy a challenge

and work hard to achieve success. It is my practice to operate within a

strict conduct of professionalism and integrity with my clientele. To

complement this background, I offer dynamic communication, organization,

problem solving, and relationship management skills.

As an employee, you will find me to be a driven team player committed to

supporting you in achieving your objectives through superior performance.

I am confident that I could be a valuable asset to your company, and look

forward to interviewing with you in the near future.

Sincerely,

Robert Borg

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