Customer Service Marketing

Chelsea Bumgarner

** ********** **** ( Hanover, NH 03755 ( 603-***-**** (

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Objective

To obtain a position using my Communication degree

Education

BA, Communication with a Business focus - May, 2010

University of New Hampshire (UNH), Durham, NH

Study Abroad, UNH in Italy, Fall, 2008

Course work in Italian language, art and history

Related Courses

Introduction to Mass Communication, Advertising as Social Communication,

Survey of Marketing, Topics/Promotion and Advertising, History of

Surveillance Media, Talk and Social Institutions, Persuasion and Public

Problems, Weaving the Web

Experience

Internship- June, 2010- Present

River Valley Design Group- Kathleen Doyle and Alice Williams- Owners

. Create online marketing presentations using Slide Rocket

. Promote RVDG services through social networking systems

. Assist in placing orders, counting inventory, creating excel

spreadsheets and performing fabric searches

Internship- February, 2010- May, 2010

Citadel Broadcasting: The Shark 105.3- Jonathan Smith- Program Director

. Promoted The Shark Morning Show events through social networking

systems

. Contributed on air to the Shark Morning radio show

. Assisted in the production of the Shark Morning Show

Internship- October, 2009- November, 2009

Portsmouth Gaslight- Travis Glazier: Marketing and Design Director

. Performed basic marketing techniques and tasks

. Researched local businesses as future business partners

Other Experience

Server- June, 2010- Present

Stella's, Lyme, NH

. Practice customer service skills to ensure customer satisfaction and

loyalty

. Train new staff

. Guaranty exceptional communication throughout the workplace

. Demonstrate strong team work and organizational skills

Host- August, 2009- May 2010

Portsmouth Gaslight, Portsmouth, NH

. Ensure customer satisfaction in any situation

. Expanded strong communication skills when working with the public

. Practiced problem solving skills to guarantee successful customer

service

. Exhibited team work to create a pleasant and efficient work/dining

atmosphere

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