Customer Service Management

Kathleen Beach

P. O., Box ****

Ocean Isle Beach, NC 28469

813-***-****

********@*******.***

Experience

Over twenty years of concurrent business experience in Accounting

Management, Purchasing, Inventory Management, Vendor Relations, Customer

Service and Supervision in Heath Care, Composites Distribution and High End

Customer Service.

Successfully integrated a just in time inventory system in a surgical

setting. Managing multiple daily deliveries and supervision of inventory

clerks. Increasing turns by 30 percent and reducing inventory

discrepancies by 80 percent. Negotiated vendor contracts and maintained

contract compliance. Assisted Accounts Payable department in vendor

reconciliations.

Instrumental in the management of the inventory of a major Composites

distribution center. Reducing inventory discrepancies by 90 percent and

reducing dead inventory items. Successfully merging two warehouses

resulting from a corporate merger. Worked closely with the corporate

accounting department to reconcile vendor and customer accounts.

Skills

Accounts Payable/Receivable Hiring, Training and

Supervision

Materials Management Customer Service

Accounting Principles Purchasing

Vendor/Customer Relations Projections

Auditing/Reconciliation Quality Control

Tax Preparation Contract Negotiation

Bookkeeping Computer Literate

Employers

Cooke Realty, Ocean Isle Beach, NC 2006-2010 Rental Trust Administrator

Teletech, Tampa, FL 2003-2005; Customer Service for UPS

Composites One, Lakeland, FL 1997-1999; Inventory Management

Presbyterian Health Care Systems Dallas, Tx 1984-1995 Materials

Management/ Nursing

Education

Associate of Science Degree: Accounting Management Richland College,

Dallas TX

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