Human Resources Management

Cathy Young, SPHR

*** ********* *** *******, ***** 78239

Phone: 210-***-**** E-mail: *****.******@*****.***

Human Resources Executive with 26 years of comprehensive human resources

experience including recruitment and retention, conflict resolution, change

management, employee relations, benefits administration, training and

organizational development, employment regulatory compliance, guidance and

directorial progress. Proven experience collaborating with senior

management to conduct human resources strategic planning in order to

support and further corporate goals. Possess broad knowledge of human

resources in a variety of sectors to include privately and publicly held

environments as well as profit and non-profit organizations with a large

number of exempt and non-exempt employees. Managed employee population

from 200 - 2000+. Demonstrated experience initiating cost containment

strategies resulting in significant savings. Excellent ability to address

and implement strategic plans for talent acquisition, retention, succession

planning and outplacement activity. Proven skills in employment law

including complaint investigation to thwart legal action.

Professional Strengths

Compensation/Benefits planning Training and Development

Employee Relations

Harassment/EEOC compliance Policy Design and Implementation Project

Management

Management Coaching Insurance/G.L. administration

Contract Negotiations

Professional Experience

Director of Human Resources, First Data, Inc., Corpus Christi, Texas

Oct. 2008 - Sept. 2010

Financial transactions call center employing 1000+ employees. Hired to

lead transformation of employee perception of bureaucratic, unfriendly HR

function to a value added, trustworthy service. Facilitated, trained and

supported staff and line management in personnel issues formerly handled

solely by Human Resources. Implemented employee participation and

recognition programs as a result of negative employee feedback.

. Led the company in employee Roundtable/Focus groups held to obtain the

feedback as to the environment of the company as a whole and Human

Resources in particular. Was able to implement employee events and

change of Human Resources perception based on feedback

. Revamped and oversaw new disciplinary procedures which took the actual

process from the Human Resources environment to the Operations first

line management. Spent time training and ensuring that the new

process was carried out fairly and in compliance with all state and

federal laws.

. Was able to decrease Ethics Complaints from 39 complaints in 2008 to

just 9 complaints in 2010. Able to accomplish this goal by digging

further into the ethics issues and not just providing a report

verifying their existence.

. Collaborated with senior management to stack rank employees in order

to determine workforce reduction process due to loss of 50% of

business.

Vice President of Human Resources, Guadalupe Valley Telephone Cooperative

(GVTC), San Antonio, Texas

Oct. 2003 - June 2008

Created and directed Human Resources department. Direct supervision of

staff of 6. Developed and established performance management, progressive

disciplinary policy, recruitment policy guidelines for exempt and non-

exempt personnel, safety department and benefits department with

realignment of benefits package. Implemented incentive pay and rewards and

recognition program for all employees. Implemented internal training

program to contain supervision and leadership development programs,

including wage and hour, conflict management, performance evaluation

improvement. Created and instructed all training programs.

. Launched internal recruitment function, reducing recruitment expenses

by $350,000.00.

. Restricted bloated organizational structure, streamlining

administrative and sales staff by 11%.

. Rebuilt benefits program by consolidating providers, renegotiating

contracts of vendors, investment managers and brokers. Reduced

benefits costs by 35% and was able to maintain benefits costs with 2%

increase in premium over 3 years.

. Researched, presented to Board of Directors and then implemented

Executive Compensation program which included performance based

bonuses, Top Hat Plan (457(b) and 457(f)) plans;

. Attained 100% win rate of unemployment claims.

. Conceived, developed and implemented series of innovative HR

programs, services and leadership initiatives, including

comprehensive supervisory training, performance based incentive

compensation programs and succession planning.

. Reduced absenteeism by 11%.

Director of Human Resources, R&L Foods, Inc., San Antonio, Texas

May 1997 - Oct. 2003

Created and directed Human Resources department. Accountable for linking

HR initiatives to corporate strategic business plans. Conducted strategic

negotiations obtain cost savings on premium renewals and improved benefit

plans. Established union avoidance program and training. Developed in

house certification training for all restaurant non-exempt employees;

leading to improved employee morale and a turnover decrease of 100%.

Headed HR initiatives when company acquired restaurants, purchased new

franchises and added new brands to current brand.

. Introduced Corporate Diversity Training initiatives as mandatory

training for all supervisors, managers and executive level employees,

an initiative still in current use.

. Honored by Taco Bell Corporate for efforts and success in rewriting 15

year old handbook, including rewriting polices to ensure compliance

and adding new policies to improve morale.

. Drove reduction of sexual harassment claims by as much as 9% within

first year of sexual harassment training.

. Traveled to more than 84 restaurants and convenience stores on a

regular basis to put a face to Human Resources and provide support.

. Instrumental in the acquisitions, purchases and takeovers of new

business with efforts ranging from combining benefits, policies and

procedures to the outplacement of certain positions no longer required

. Controlled areas of payroll, personnel and employee relations.

. Reviewed and selected new HRIS system to handle what was then a manual

process for records, performance management and payroll.

. Assisted and trained managers in the recruitment process to include

screening of candidates, coordinating interviews, selection procedures

and hiring.

Director of Human Resources, Sea World of Texas, San Antonio, Texas May

1988 - May 1997

Directed large Human Resources department with 8 direct reports. Amusement

park had 79 full time employees and 2000+ seasonal employees, which were

both rehired and newly hired every April for the summer season. Primary

duties included preparing for the new season by updating handbooks, SOP

manuals, purchasing uniforms, implementing rehire procedures, assuring

safety of park and park rides, ADA compliance and employee recognition and

rewards. As an affirmative action employer, oversaw OFCCP audits. Built

procedures, rapport and proactive responses to office representatives and

obtained high ratings and prevented fines and rework. Dealt with the

Department of Labor on several issues including over time compliance and

again, avoided fines by thorough knowledge of seasonal operations.

. Controlled all areas of safety and risk management. Personally dealt

with all complaints from customers with issues ranging from lost

articles to severe injuries; administered resolution through general

liability insurance. Was also responsible for working with engineers

to give final okay on safety of rides, facilities and swim park.

. Represented the company on any legal issues including general

liability claims or employee relations matters due to worker's

compensation or policy violations.

. Served as sole non VP employee selected to represent company to San

Antonio's Women's Executive Council and YMCA Leadership Council.

Provided ongoing tactical support and advice in setting growth

objectives.

. Oversight of all aspects of staff performance, performance evaluation,

progressive discipline, mediation of staff disputes and grievance

procedures in accordance with state and federal law.

Assistance Director of Personnel, Hyatt Regency, San Antonio, Texas June

1986 - May 1988

Assisted Director of Personnel in the operations of 5 person department.

Responsible for safety, recruitment, benefits, employee recognition,

implementation of I-9 legal compliance and employee cafeteria.

. Trained management team and introduced new procedures for ensuring

compliance to I-9 new legal requirements. Obtained 100% compliance by

federally imposed deadline in 1986.

. Investigated suspected fraudulent claims by injured workers. Hired

private investigators in cases where severe abuse of the system was

obvious.

. Revamped the employee cafeteria based on feedback from employees.

Increased dinership by 15%.

. Placed the performance management review process on computer (Lotus

123) for ease of presentation, changes and administration.

Senior Recruiter, Fuddruckers, Inc., San Antonio, Texas Apr.

1983 - June 1986

Responsible for the staffing of 142 restaurants as they opened across the

United States. Traveled nationwide 80% of job hiring restaurant management

for each location and then ensuring the staffing of each with non-exempt

staff members.

. Conducted extensive recruiting as sole recruiter accountable for

filling restaurant management, administrative and executive level

positions.

. Worked directly with advertising agency to ensure up to date

recruitment advertising which set Fuddruckers apart from all other

restaurant companies.

. Accountable for ensuring compliance with federal and state fair hiring

practices and EEO regulations.

. Met monthly goals for attendance to Fuddruckers University required

for all management new hires.

Affiliations, Honors and Skills

Society for Human Resource Management (SHRM)

San Antonio Human Resources Management Association (SAHRMA)

Corpus Christi Human Resources Management Association (CCHRMA)

San Antonio Chapter of the American Payroll Association (SAAPA) - former

Vice President

Comal ISD School Foundation - former Vice President

GVTC Foundation - Former President

Golden Key National Honor Society - University of Houston

Microsoft Office (all software programs)

Project

Visio

ADP

Education

University of Houston, B.A.

December 1982

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