Quality Assurance Engineer
Resume:
Isabel A. Contreras
Ontario, CA 91764
Phone: 909-***-****
**************@*****.***
SUMMARY
QUALITY ASSURANCE MANAGER with over 20 years experience in the office
products, automotive, computer components and jewelry industries.
Experienced in: GMP, TQM, SPC, FMEA, MRB, document control, preventive and
corrective actions, zero defects., scrap reduction, selection and training
of operators and inspectors, supplier and customer relations. Recognized
for being self motivated and team oriented. Background includes ISO 9000
Certifications, and successful relationships with UL and CSU auditors.
Senior member of American Society for Quality (ASQ).
PROFESSIONAL
EXPERIENCE
CAL SPAS, Pomona, CA
Nov 2007 - Aug 2009
A Spas, BBQs and Gazebos manufacturing company
Quality Manager
Responsible for the Quality Department for the Spas, BBQs and Gazebos
Divisions. Active involvement on the 2008 new model spa launching.
Customer complaints investigation, analysis and appropriate corrective
action. Prepared and submitted daily weekly and monthly Quality Reports to
the Company's President.
Revised material and product specifications.
Trained operators and inspectors on quality processes, standards and
safety.
Reduced claims from 2500 in 2007 to 46 in 2008 by immediate correction
of in coming and in process failures.
Wrote quality standard operation procedures, processes flows, job
descriptions and forms.
ACCO BRANDS, Ontario, CA
Feb 2004 - Oct 2007
An Office Products manufacturing company (Binders)
Quality Manager
Directed the Quality Assurance Department responsible for all incoming, in-
process and final inspections. Tested and approved all new products,
packaging and raw materials. Conducted first article inspections and
implemented Engineering Change Notices (ECN). Responsible for control and
maintenance of all manufacturing and quality documents. Investigated and
analyzed customer complaints and took appropriate corrective action.
Prepared and submitted Quality Reports.
Reduced scrap costs (40%) with savings of $329,000 annually by enforcing
early inspections and supplier corrective actions, and by training of
personnel.
Revised material and product specifications.
Trained operators and inspectors on quality processes, standards and
safety.
As Material Review Board (MRB) Coordinator, reduced cost by eliminating
inventory of obsolete material.
As safety representative conducted Job Hazard Analysis and Lockout/Tag-
out training, Wrote and reviewed Standard Operating Procedures. Maintained
MSDS for Hazardous Materials.
Assisted with MRO, physical inventory, and cycle counts.
Discovered and corrected raw material shortages resulting in over
$110,000 supplier credit.
Acted as company English/Spanish translator.
PACE ENTERPRISES. Los Angeles, CA
Oct 1998 - Dec 2003
A Jewelry manufacturing company
Quality Manager
Managed the Quality Assurance Department with a staff of over 20
inspectors. Conducted incoming, in-process and final inspections.
Selected, supervised and trained inspectors and operators. Evaluated,
selected, and audited sub contractors. Received and worked with customer
auditors. Member of the production planning team.
Wrote both in English and Spanish company's first Quality Manual.
Conducted quality training for all inspectors at the Guadalajara, Mexico
facility.
THOMAS & BETTS DE MONTERREY. Mexico
July 1992 - Jan 1998 A Computer Components manufacturing
company
Quality Engineer
Member of team responsible for transferring of production lines from
Irvine, CA to Monterrey Mexico. Responsible for the Quality Assurance
Department. Acted as internal auditor (auditing sister facilities).
Coordinated cost reduction programs. Implemented Statistical Process
Control.
Obtained ISO 9002 Certification. (Audited by QMI Canada).
Wrote Quality Manual.
Customer complaints analysis and corrective actions.
Reduced Scrap to 0.5%.
Instituted and implemented Statistical Process Control (SPC).
Reduced to Zero defects in finished product after the 3rd month of
initiating operations.
Received Zero variation notices during UL and CSU audits.
PACKARD ELECTRIC (A division of General Motors). Mexico Nov 1985 - July
1992 An automotive harnesses assembling plant
Quality Engineer/Industrial Engineer
EDUCATION
BS Mechanical Administrator Engineer, and BS Industrial Administrator
Engineer Universidad Regiomontana, Monterrey, Mexico.
MBA. Studies, Universidad Regiomontana, Monterrey, Mexico.
MSQA Studies CSU Dominguez Hills, CA
SKILLS
Use of the following: Rockwell Durometer Tester, Caliper, Micrometer,
Toolmaker Microscope, Comparators, Scales, Pull tester, and Lab. Oven
tests. Computer skills: Microsoft Word, and Excel
SEMINARS
Achieving Excellency, Manufacturing, Supervision, Communication, Pre-
Planning, Lead Time Reduction, Skill Assessment, Teamwork, Interpersonal
Skills, How to write user manuals, Typing, Value Engineering, Customer
Supplier Relationships, OSHA's 30 hour General Industry Outreach Course,
etc.
LANGUAGES
Fluent in English and Spanish
Contact this candidate