Customer Service System

Vicent P. Johnson

**** ******* *****

Conyers, GA 30013

Phone 678-***-****

Email **********@*****.***

Professional Profile

Professional individual with immense knowledge of various security levels

for LOB functions and processes. With an educational background in Computer

Science, I am proficient in Quality Center, Maximo, Perforce, and Service

Center. My key strengths include but are not limited to; Electronic Data

Interchange (EDI) and Mainframe support.

Experience

Bank of America Corporation-Health Logic Systems-Electronic Data

Interchange Analyst-

Tucker, GA 2003-Present

. Create, maintain, and test tables to translate data for ASC X 12-837's

. Print images, CSV files, and other electronic transactions into

standardized database formats

. Code, test, and implement management and rejection edits for UB04

institutional claims,1500 professional claims, and 835's

. Implement mapping tables to route claims to payers and gateways for

electronic transmissions

. Research data format issues and conduct root cause analysis to reduce

defects

. Partner with implementations team to set up system and customization

for new clients

. Perform database configuration management across all product areas

. Create management and rejection edits for secondary claims

. Troubleshooting EDI claim transmission issues, including claim

rejections, ANSI file errors.

Vantage Building Products-AS/400 Computer Operator-Conyers, GA 2001-2002

. Monitored daily batch processing via AS/400

. Notified appropriate personnel of critical storage conditions and

system failures

. Performed system back-up procedures according to predetermined

schedules

. Worked with users and technical staff to resolve system problems

. Developed, documented, and implemented standard operating procedures

and customer service guideline relating to remote support.

. Performed system IPLs, system maintenance preparations, and filed

recoveries, batch monitoring, and escalations

Matrix-Coca-Cola Company Consultant-Support Group-Production Support-

Atlanta, GA 2000-2001

. Monitored Production entities via CA-7 and Maestro for job abends,

system failures, dependency, and resource problems

. Responsible for responding to error messages and mounting and

dismounting of tapes on Novell and NT servers

. Documented all problems or changes which impacted the system to

prevent future batch delays

. Scheduled requested batch jobs for nightly processing and logged

problems via Vanity

. Performed Mainframe security administration; VTAM systems via RACF

Matrix-BellSouth Advertising and Publishing Company Consultant-System

Analyst-Unix (Sun/Solaris) Support Group- Atlanta, GA 1998-2000

. Performed library moves from TSO via STS

. Maintained security on TEST/PROD using RACF

. Performed administrative and troubleshooting task in addition to

routine clean-up procedures

. Supported weekly on-call rotations for JCL ABENDS via TSO/ISPF,

Platinum tools for DB2, CA-7, CA-11 and File-Aid

. Coordinated online availability for all class, test and production

regions

. Provided hardware support for the LAN and Mainframe using IMS,

TSO/VPS, and NETMASTER

. Performed SQL file transfers using UNIX(Sun/Solaris) FTP and NDM

Link Information System-Senior Computer Operator-Decatur, GA 1997-1998

AT&T-Production Support-Unix (Sun Solaris) Analyst-Alpharetta, GA 1996-1997

Education & Training

. Eastern Kentucky University-BS Computer Science-1990

. Technology Center Incorporated-Unix Fundamentals and Solaris 8 System

Admin 1&2- 2001

Technical Summary

Hardware; IBM ES9000, HP 3000, IBM 3090, IBM 370, IBM AS/400, MVS/XA,

MVS/SP, MVS/ESA, VM/XA, RISC 6000, IBM 3725 Communication Controller,

3380/3990 disk drives, 3480 tape drives auto loaders, IBM 3800 laser

printer, Xerox 8790 laser printer, Kodak Komstar Microfiche processors, IBM

4248/3211 impact printers, IBM 3494 tapes Silo DFSM &DFRMM

Software; CA-7/CA-11, CA-TLMS, ZEKE/ZEBB,Tandem, TSO,VTAM, CICS, JES2,

Omegamon, Maestro, Tmon, Hypercache, Stratus, SDSF, Netview, Netware, SAR,

SMS, Windows NT, Unix, HSM,

ACF2 & RACF, Control-M and Control-R

References Available Upon Request

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