Sales Representative

B A R T L E T T, I L L I N O I S * ** * *

( * * * ) 73 6 8 4 5 6 • E B E R L I N P @ S B C G L O BA L . N E T

PA U L D . E B E R L I N

AC COU N T SA L ES CON S U LTAN T

PROFILE

Successful medical sales professional with seventeen years of experience in diagnostic sales, customer

training and support. Consistent top performer in sales with an excellent account retention history.

Experienced in consultative, multi level, fact and solutions based selling. Strong problem resolution and

territory management skills. Trusted and known for providing exceptional customer support and profitable

growth through upselling. Thrives on working independently and in a team environment.

ACCOMPLISHMENTS

$ Territory growth, in excess of one million dollars over prior year.

$ Near zero attrition yearly for a seventeen year period.

* Outstanding customer satisfaction surveys.

* Stellar annual performance reviews.

* Consistently high scores on product and industry knowledge evaluations.

AWARDS

President’s Circle Awards

General Manager’s Achievement Award

Million Dollar Growth Awards

Excellence in Territory growth and management

Sales and Service Excellence Awards

EXPERIENCE

Account Sales Representative Quest Diagnostics Inc. 8/91 to 2/06

Key Account Executive Laboratory Corporation of America 11/06 to 9/08

Combined experience

Profitably upsold and supported four different market segments of high volume clients, multi site

customers and large buyer groups.

Valued liaison between the customer and all departments within the company.

Trained in industry compliance and regulatory standards.

Developed multi level relationships up through the Executive level.

Worked in tandem with Pharmaceutical and Manufacturer Reps to present new offerings to the customer.

Utilized marketing materials to educate customers on new diagnostic offerings and methodologies.

Customer data and metrics used for sales and account reviews.

Offered I.T. connectivity solutions after work flow analysis and site surveys.

Retained and grew new business by designing in services to meet the specific needs of the customer.

Minimized attrition by organizing Process Improvement teams.

Involved Operations and all internal clients to resolve customer problems.

Developed a Customer Care program including incident resolution and satisfaction surveys.

Delivered valuable market analysis and competitive information to the Sales team on a regular basis.

Reduced orientation time for new hires by training and mentoring new Sales representatives.

Outstanding ongoing clinical and genomic education evaluations.

TRAINING

Six Sigma Quality

Quality Management Systems

Face to Face Selling Skills

Professional Selling Skills

Account Development Strategies

Customer Satisfaction

Project Management

Time Management

I.T. connectivity

Company Ambassador

Diversity

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