Customer Service Management
Resume:
DEVLINA GHOSH
Contact address:
The Carlyle, Apartment #2A
Baltimore, MD 21210
Contact No: 410-***-****
E-mail ID ************@*****.***
************@*****.**.**
CAREER OBJECTIVE:
To pursue a career within a professional environment that aims to meet the needs of the
organization by providing enhanced & value added service & to utilize my abilities and
skills to the fullest.
WORK EXPERIENCE:
Company: The Institute of Computer Accountants (ICA),
Hussainganj (Regional office)
Lucknow, U.P., India
Designation: Trainer (Retail Management, Personality Development & Spoken English)
Duration: Oct 2008 to April 2010
JOB PROFILE:
To train students to face the challenges of corporate sector.
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Overall grooming and improving the soft skills of students.
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Making students proficient in customer service, improving their overall
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communication skill.
Conducting group discussions & conversation classes.
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Make students acquainted with the various needs of accounting industry.
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Preparing monthly reports of the students
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Handling the student administrative procedures.
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Maintaining confidential database of students.
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RESEARCH TRAINING:
Institution: National Institute of Immunology (NII), New Delhi, India.
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Project Name: Overexpression and purification of wild type and mutant human
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Guanylate Binding Protein 1s, and their GTPase activity
Duration: May 2005 to July 2005
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Techniques Known:
Molecular Biology: Protein purification- Ni NTA affinity Chromatography,
1.
Dialysis, SDS PAGE, Gel filteration chromatography
Isolation of RNA and DNA, PCR, Blottings (Southern, and Western),
2.
Histopathology.
Biochemistry: Enzyme assay development, Kinetic parameter determination of
3.
enzymes.
Immunological: Antibody detections by Indirect ELISA.
4.
Microbiology: Competent cell preparation, Plasmid preparation, Bacterial
5.
transformation
AWARDS & HONOURS:
Vice Chancellor Gold Medal for the best student in Life Science Department of
CSJM University, Kanpur.
Chancellor Bronze Medal for the best student in Science Division, CSJM University,
Kanpur.
CERTIFICATIONS:
HIPPA Compliance training from Johns Hopkins University and The Johns
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Hopkins Health System
PROFESSIONAL QUALIFICATIONS:
Completed Master In Business Administration MBA in Human Resource
Management (HRM) from Institute of Chartered Financial Analysts of India (ICFAI
University) Dehradun, 2009.
Advanced Diploma In Management from ICFAI University Dehradun, 2008.
Diploma In Business Management from ICFAI University Dehradun, 2007.
ACADEMIC PROFILE:
Post graduation (M.Sc) from Institute of Biosciences and Biotechnology. C.S.J.M.
University, Kanpur in Biochemistry with 82.4%, 2006.
Graduation (B.Sc.) from C.S.J.M. University in Botany and Chemistry with 75.5%,
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2004.
Intermediate from Kendriya Vidyalaya (CBSE) in Bio group with 76.6%, 2000.
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High School from Kendriya Vidyalaya (CBSE) in Science group with 87.2%, 1998.
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EXTRA CURRICULAR ACTIVITIES:
Diploma Course: Prabhakar in Vocal (Six year Classical Music Course) with first division from
Prayag Sangeet Samiti, Allahabad, Pin: 2408078, U.P. India.
PERSONAL QUALITIES:
Excellent communication, interpersonal skill and great people skill.
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Proficient in MS Office.
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Responsible and sincere with ability to work independently
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Capable to do multitasking with strong attention to detail.
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Ability to handle different projects simultaneously.
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Immensely inclined towards Customer Service.
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PERSONAL INFORMATION
Date of Birth : 12th August 1982
Husband’s Name : Dr. Alok Kumar
Permanent Address : C-1, Chandganj Garden, Aliganj, Lucknow, 226024, U.P., India.
Gender : Female
Nationality : Indian
Language Proficiency : English, Hindi & Bengali
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