Manager Training

Location:

Posted:

December 08, 2010

Christopher Warnix

*******@*****.***

Objective: Senior-level, multi-unit manager with over 9 yrs of experience in retail finance,

seeking a leadership position.

Key Skills: Manager development, cost controls, recruitment and retention, customer

service training, excellent organization of multiple priorities, promoting harmony in diverse

environment, attuned to leading and motivating others.

First Cash Financial Services (First Cash Advance Ltd.) – www.firstcash.com

Market Manager: 10/2001 – 06/2010

• Supervised all aspects of operations for Houston and surrounding markets

including 40+ locations and 120+ employees.

• Coordinated market from 2 stores to 45 with independence.

• Widely involved in site-selection and ensured new sites were constructed

according to specifications, as well as the closure of 6 locations.

• Responsible for set-up and operation of new locations including staffing, training,

city and county code adherence, acted as liaison to landlords & PMs, coordination

of maintenance and repairs, and local marketing.

• Promoted, developed, and managed 4-5 area supervisors for the market.

• Guided supervisors in promoting and developing managers in their district.

• Primary focus on developing supervisors and managers to produce results above

budget including: administering monthly manager meetings for 30-40 managers

and supervisors, providing training classes, and assisting supervisors in their area

manager/staff meetings.

• Regular store visits aimed at developing staff, enhancing customer experience,

ensuring policy and procedure adherence, and motivating individuals to perform

their best.

• Evaluations of staff and determining rates of pay, hiring, terminations, promotions

and demotions, documentation of disciplinary actions.

• Prepared quarterly budgets, reviewed financial results with management, identified

and set goals for the market.

• Responsible for creating and maintaining training material for division including

130 stores.

• Available for calls during all operating hours, Mon-Sat: 70+ hrs a week.

• Contributed to the many new ideas and products the company has offered over

the years and set many of the policies and procedures involved for the division.

Johnson Space Center Federal Credit Union

Bank Teller: 08/99 – 09/01

Education: Texas A&M University 1993-1998, Business -Finance

References available upon request