Supply Chain Customer Service

HEIDI I. LANGBEIN-ALLEN, CSCP

***** ****** ****, *****, ** 92064

home: 858-***-****; cell: 619-***-****; e-mail: *************@***.***

GLOBAL SUPPLY CHAIN PROFESSIONAL

Results-driven, highly organized international supply chain executive

successful in creating, developing and deploying supply chain strategies

and processes designed to drive savings and improve ROI to meet corporate

financial goals. Extensive project management skills. Experienced in

leading cross-functional teams through supply chain optimization rollouts

and process improvement initiatives, including global logistics,

transportation cost analysis, vendor selection, and project execution.

Collaborative leader with excellent results in applying analytical

approaches to simplify complex problems. Outstanding communication skills

and extensive knowledge in the following areas:

( Project Management ( Global Logistics Management

( 3PL/4PL Outsourcing

( Warehousing/Distribution/WMS ( Fluent in Spanish, German, French,

Italian ( 5S/Lean 6 Sigma Logistics

( C-TPAT/CCSF programs ( Cold Chain Management ( ISO,

QSR, SOX compliance

( E Commerce B2B/B2C Fulfillment ( Import/Export Controls/FDA/EAR/ITAR (

Inventory Control

( Customer Service ( ERP Systems/Access/Excel/MS

Project ( Maquiladoras/NAFTA

CAREER SYNOPSIS:

Sr. Manager, Logistics 4/2009 to

11/10

Order Fulfillment Manager 4/2008 to

4/2009

ILLUMINA, Inc. - San Diego, CA

$670M leading manufacturer of large-scale genetic analysis systems.

Managing company's global order fulfillment, including import/export

activity and compliance, and warehousing and distribution in the US and

Europe. Managing numerous operations process improvement projects.

Key achievements include:

( Achieved outbound freight savings of >$4M through freight contract

negotiations and shipment/carrier consolidations

( Achieved inbound freight cost avoidance of $600K in 2010 to date through

taking control of inbound supply chain

( Driving various automation initiatives designed to increase warehouse

efficiency by 20-30%

( Leading relocation of European DC to achieve on-time shipment performance

of 95% and above

( Implemented freight bill auditing service, achieving $113K in audit

savings in the first 6 weeks since implementation

( Introduced export controls and import recordkeeping systems, TSA CCSF

program, and DG shipping compliance

( Brought global cold chain shipment performance levels to 99.8%.

Manager, Order Fulfillment

BIOSITE INCORPORATED - San Diego, CA 12/2006 to

4/2008

$300M leading biomedical device manufacturer. Managed company's global

order fulfillment, including import/export activity and compliance,

warehousing/distribution, and domestic/international Customer Service. In

charge of project management and implementation of a fully automated WMS

system.

Key achievements include:

( Led a global freight savings initiative, achieving >$1M in savings

through carrier consolidation

( Achieved transportation & materials cost savings of ca. $1,000+ per bulk

shipment in first 3 months of employment

( Implemented state-of-the art automated WMS system on schedule

Director of Supply Chain

LAVA ENTERPRISES - San Diego, CA 10/2002 to 8/2006

Premier distributor of specialty candles and home decorative accessories.

Achieved Supply Chain optimization by improving global sourcing and

procurement strategies, enforcing operations process controls, and

streamlining product flow. Implemented freight cost reduction strategies.

Managed Customs compliance, including FDA requirements, duty mitigation and

CTPAT certification. .Stabilized and reduced inventory. Established KPIs

and supplier scoring metrics.

Key achievements include:

. Actively sought out, evaluated and incorporated new international

suppliers into the company's global supply chain

. Reduced inventory levels from $2.5M to $1.4M by improving order planning

and scheduling

. Reduced air freight expense by 50% and ocean freight expense by 40%

HEIDI I. LANGBEIN-ALLEN - Page 2

Director of Logistics

e.DIGITAL CORPORATION - San Diego, CA

6/2001 to 9/2002

Innovative digital technology applications development and manufacturing

company. Responsible for selecting, implementing and managing an outsourced

integrated supply chain solution to improve the flow of product from the

supplier to its global distribution channels. In charge of the company's

Logistics and Customer Service operations.

Key achievements include:

. Developed e.Digital's external and internal Distribution and Customer

Service operations infrastructure, including setting up of

warranty/returns management and call center operations

. Instrumental in the development of the company's eCommerce site

Senior Consultant

GLOBAL SUPPLY CHAIN CONSULTING - San Diego, CA 7/2000 to

6/2001

Independent consultant engaged in identifying supply chain opportunities.

Developed logistics and operations process improvements leading to savings

opportunities, such as plant inventory control processes, transportation

and distribution strategies, and order fulfillment and supply chain

strategies.

Key achievements include:

. Identified transportation cost savings of between $100 and $200K for a

small Maquiladora operation

. Identified inventory carrying cost savings of $350K & warehousing

savings of $250K for a local client

Logistics and Materials Manager 7/99 to

7/2000

EXECUTONE INTERTEL BUSINESS INFORMATION SYSTEMS, INC - Poway, CA

$300M computer telephony manufacturing and distribution company. Managed

the integrated supply chain flow of product from supplier to end-user.

Drove cost savings by reducing total end to end cycle time. Established a

company Import Compliance Program. Managed all warehouse operations.

Achieved $700K freight cost reduction and increased transportation

efficiency. Introduced the use of a freight bill audit & payment company

for enhanced control of logistics costs.

Director of Logistics 8/98 to 7/99

CTX INTERNATIONAL, INC. - City of Industry, CA

$600 M international computer manufacturing and distribution company.

Responsible for setting strategic direction for domestic and international

transportation, warehousing/distribution and inventory control, as well as

for the development of a corporate Import Compliance Program. Managed

annual freight budget of $17M. Supervised 75 employees. Achieved freight

cost reduction of $650,000 through carrier negotiations & improvements in

transportation practices.

Logistics Manager

8/95 to 8/98

GENERAL INSTRUMENT CORPORATION - San Diego, CA

Satellite Data Networks Group of this Fortune 500 telecommunications firm.

Managed worldwide import/export activity and Maquiladora cross-border

traffic. Drove the company-wide implementation of an Export Control program

to ensure compliance with government export regulations. Involved in

ISO9001 certification and compliance efforts.

Supervisor, Export 2/91 to

8/95

MYCOGEN CORPORATION - San Diego, CA

Diversified agricultural biotechnology firm. Developed the company's Export

Department. Responsible for supervising the coordination and processing of

all its seed and pesticide shipments worldwide, including USDA

requirements.

EDUCATION: BS Business and Management (Honors) - 2001- University of

Redlands

International Business Certificate - 1995 - University of San Diego

Export Administration Regulations Course Certificate - 1997

- DoC BEA

Import Regulations and Documentation Certificate - 1998 -

World Trade Institute

Lean Six Sigma Certificate - 2006 - APICS

CSCP certification - 2009 - APICS

AWARDS: Instructor of the Year Award - 2001 - Global Logistics

Specialist Program, AIU

AFFILIATIONS: APICS, ICPA

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