Customer Service Human Resource
Resume:
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Dequishia Brisco
Objective
To obtain a position that will enable me to implement my strong
organizational skills, computer skills, educational background, and
interpersonal skills in the field of Human Resource.
Experience
12/09 - Current The Chicago School of Professional Chicago, IL
Psychology
Financial Aid Assistant
Process, distribute, and mail off student refund checks, record all
information in excel, and file check stubs
Answer inbound phone calls to the financial aid hotline and reply to
students and faculty via e-mail
01/08 - 07/09 Huntsville Hospital (Aramark) Huntsville, AL
Hospitality Assistant
Expedite and deliver food trays to patients
Monitor and record patient's diet orders and calorie intake
Answered inbound phone calls and performed office duties
09/06 - 05/07 West Corporation Huntsville, AL
Customer Service Representative
Provided world class customer service for AT&T Wireless
Input detailed notes about customers' account and handled billing
issues
Troubleshoot devices and ordered new products for customers
Internship
Spring 2010
CASA of Cook County
Chicago, IL
Trainer & Recruiter Intern
Scheduled and conducted interviews for trainers and volunteer
positions
Screened perspective candidates
Created Behaviorally Anchored Rating Scales as a tool for evaluation
Maintained and updated inquiry tracker for grant purposes
Co-facilitated training sessions
Certifications
Professional in Human Resource Certification (PHR)
Passed the PHR certification exam
Need two years of exempt related work experience to receive
credentials
Education
08/09 - Current The Chicago School of Professional Chicago, IL
Psychology
Pursuing a Masters Degree in Industrial Organizational Psychology
Concentration: Human Resource
08/05 - 05/09 Alabama
A&M University
Huntsville, AL
B.A. in Psychology, Minor in Human Development and Family Studies
References: Available Upon Request
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