Customer Service Process Improvement

SEAN ONEILL

*** ********* *****, *****, ** *****

H: 513-***-**** C: 513-***-****

********@*****.**.***

SUMMARY

. Progressive career growth with 25+ years of experience gained in fast-

paced, high-quality print / packaging communications manufacturing

environments supporting high profile and demanding customers working

under deadline pressure.

. Proven production team leadership skills including safety, quality,

customer-service, training, inventory-management, daily production-

reports and analysis.

. Press Operator skills working with modern high-speed, wide-web, multi-

color, offset presses requiring outstanding Customer Service skills and

attention-to-detail.

. Excellent teaching / training skills combined with positive and effective

leadership, written & verbal communications and inter-personal skills

with equal effectiveness working with all levels - from entry-level to

senior executives, customers, vendors and production staff.

EXPERIENCE

QUAD GRAPHICS (Formerly World Color), Lebanon, OH 1994 to 2010 (Pending

closure)

500+ employee / 280K sq. ft. division of the international commercial

printing company - This division produces short to medium run, business to

business, special interest and association publications and catalogs for

high profile publishers and retailers. This plant is being

closed/consolidated following the acquisition of World Color by Quad

Graphics.

Production Leader / Supervisor

. Accountable for safety, quality, efficiency, productivity and customer-

satisfaction.

. Mentor and support the team - demonstrating by example and fostering

continuous process improvement and career growth plus responsibility,

customer-service, quality, safety and efficiency.

. Provide leadership, training and development of a four to six-person

crew on multi-unit, double-web, heat-set, offset printing presses

producing high quality magazines, catalogs and marketing documents for

leading publishers and retail customers while working under deadline

pressure.

. Troubleshoot, repair and perform preventative maintenance.

. Interface with customers on analysis of samples and "Color OK's" and

provide on-press technical advice.

. Provide technical support to the Customers, CSR's and Sales

Representatives

. Continuously monitor flow of materials, equipment set-ups, job

progress, quality and scheduling.

DESKEY & ASSOCIATES, Cincinnati, OH 1990 to 1994

Design company for packagers such as Proctor and Gamble, Kenner.

Manager - Dark Room

. Accountable for high volume / quick-turnaround reproductions of black

/ white stats for art work

. Operated and maintained dark room and materials for dark room

. Maintained all computer files for artists.

. Operated and maintained color and blue printers and set up files to be

sent out for plating / production.

MAGNAGRAPHICS, Cincinnati, OH 1985 to 1990

Design company for packagers.

Technician - Dark Room

. High-end packaging art work - used specialty Chromatec printing

processes for packages that incorporate "beauty shots" into the

packaging

. Reproduced black and white stats for art work.

. Developed film negatives.

EDUCATION, TRAINING & CERTIFICATIONS

. Education: Graduate - Princeton High School, Sharonville, OH, 1985.

. Student (Graphic Communications) - Cincinnati Technology College,

Cincinnati, OH.

. Safety Training: Hazardous Materials, OSHA Compliance, Move Smart

Ergonomics, Hand Safety, Hearing Conservation, Lock-Out / Tag-Out, Fire

Prevention & Extinguishers, Personal Protective Equipment (PPE)and

Emergency Procedures / Evacuation.

. Leadership Training: Understanding Diversity, Problem Solving and

Decision Making, Legal Interviewing Skills, Conflict Resolution, Sexual

Harassment, etc.

. Process Improvement Training: ISO 9000 Standards, Six Sigma, 5S

Continuous Process Improvement.

. Certifications: Goss Sunday M3000 72", PFF III Folder, GMI Close Loop

Color System.

TECHNICAL & EQUIPMENT KNOWLEDGE

. Goss Sunday M3000

. Harris M1000 BE

. PFF II / III

. Virtual Color System

. Micro Trac Web System

. WPC Registration System

. GMI Registration System

. Butler 6000 / 7000 Roll Stand

. Contiweb Roll Stand

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