Customer Service Human Resources

Theresa Scott

**** ******** **. *** ***

Lakewood, WA 98499

Cell: 931-***-****

Email: ***********@***.***

QUALIFICATIONS:

• Works well independently or with others

• Fast learner and self-motivator

• Ability to manage time and complete multi-task effectively

• Excellent customer service and public relation skills

• Competent with Windows 2007, XP and ME; Microsoft Office, Word, Excel, and Power Point

EXPERIENCE:

05/2007-5/2009 TCB Industrial Corp Fife, WA

Office Manager

• Responsible for human resources, payroll, employee training and medical compliance

• Maintain office, classroom, equipment, supplies, and PPE inventory

• Marketing for labor services and training

• Maintains open communication with over 50 clients

• Schedule and coordinate training classes and orientations

• Assist in finding qualified employees for various job assignments; Interview new applicants

• Answer phones, operate all office equipment, filing and organizing

01/2006-02/2007 A.O Smith Ashland City, TN

Warranty Claims Analyst

• Scanned and stored all credit memos, checks, and supporting documents into electronic files

• Adjusted settings for format, page layout, line spacing, and other style requirements

• Retrieved credit memos and backup for internal departments as requested

• Compared data entered with source documents, and re-entered data in verifications format on screen to detect errors

• Compiled, sorted and verified accuracy of data entered

• Performed other clerical duties such as answering telephones, sorting, and running errands

08/2005-01/2006 Department of Human Services Clarksville, TN

Eligibility Clerk

• Interviewed clients to determine eligibility and urgency of case

• Addressed client’s questions and concerns

• Entered and accounted for all clients documents and verifications

• Acted as liaison between clients and caseworkers

• Scheduled appointments using Accent

• Answered multi-lines phones, performed data entry and filing duties

01/2003-04/2005 H&R Block Clarksville, TN

Receptionist

• Greeted Clients

• Answered incoming calls and assisted clients with problems and concerns

• Set up client appointments

• Took payments and issued checks

• Edited Income Tax Returns and sent them to the IRS

• Maintained office and equipment, performed various office duties

EDUCATION:

06/2009-11/2010 University of Phoenix Human Service Management Online

08/2002-04/2005 Austin Peay State University Nursing Major Clarksville, TN

REFRENCES: Available upon request

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