Sales Customer Service

NADIA MAHRAZI.

**** ******* ****** # * *******, CA 94501

Phone; 510-***-****

*******@*****.***

Objective

Seeking an inside sales position to apply experience, education and problem-solving

Qualificat skills to contribute to the success of the team and achieve professional growth.

ions

Master's of Business Administration and general management (MBA).

Experience in qualifying prospects and generating sales leads to

increase market share.

Experience in conducting B2B cold calls with the objective to

generate sales leads, set appointments and close sales.

Experience selling IT products / software to business professionals

over the phone and via e-mails.

Experience using CRM databases such as salesforce.com

Experience working remotely from home office.

Fluent in English, French and Arabic

Pleasant and positive personality with a can-do attitude.

Employment 6 years customer IT support and project coordination experience

: in a position with progressive self-directed, self-paced

responsibility based upon demonstrated abilities.

Received Certificate of Excellence for outstanding customer

support.

Extremely patient while interacting with customers and resolving

issues

Strong ability to process and organize large amounts of detailed

information, develop tracking procedures, accurate data-entry,

records maintenance and purchasing oversight.

Excellent written and verbal communication skills, with an eye for

detail.

Extremely productive in a high volume and high stress environment.

Highly productive in the use of MS Office.

JAN. 09 - JUN. 09: Tactical Tele- Solutions San Francisco, CA

Software Lead Generation / Inside Sales - Telecommute

Performed higher end B2B outbound calls to companies across the US,

Europe and Canada selling IT products and software and talk to

professionals about their business needs and introduce client's

products /services and educate them on what value our client has to

offer.

Responsibilities included:

Performed average of 185 - 200 outbound calls to business

professionals for prospecting purposes.

Used e-mail to communicate product benefits and advantages as

appropriate to maintain and deepen interests.

Documented the result of each call and logged information using

salesforce.com

Established initial customer relationships and determined possible

needs or interest in client's products.

Worked closely with marketing team to understand lead origin and

respond to all leads in a timely manner.

Provided support to the sales team, ensuring all sales objectives

were met.

Used search engines such as Google, LinkedIn, Jigsaw, Hoovers, and

other internal databases to seek out specific targets to help with

lead generation and escalate towards a sale opportunity.

Researched and determined alternative decision maker details as

appropriate.

Provided reports to marketing and management teams as needed to

show lead generation and qualification metrics.

DEC. 00 - OCT. 07: StaffLogix / IBM Global Services

Emeryville, CA

IT Coordinator - Customer Service / Support

Began in data entry/operations capacity working a nightshift.

Transitioned to work-day coordinator position 3 years later.

Responsibilities included:

Customer Support: handled customer inquiries via inbound telephone

calls, email, Internet (chat), fax and post mail. Inquiries

included billing inquiries, product support, merchandise returns

and customer purchases.

Record Maintenance: Maintained complex electronic records and

documented correspondences between the client and customer. This

entailed data entry of customer information, recording the nature

of customer correspondence (customer complaint, purchase, return

and / follow-up). Set up complex filing systems and archived paper

correspondences sent by or to the customer for all data activities

including purchasing orders, invoices and inventory reconciliation

forms. Organized all electronic and hard copies of data in folders

by type, date and year.

Data Back-up: Daily ensured that procedures and equipment are all

in place before back-up each evening. Set-up onsite and offsite

backup media tracking system. Monitored back-ups and maintained

tape library for Emeryville, Colorado and Washington sites. Managed

software file system backups for the LAN and monitored activity to

ensure that production schedules are met. Scheduled weekly media

rotation backup deliveries and pick ups; tracked all future

incoming and outgoing media containers.

Coordination: Coordinated and processed flow of standard and

confidential information to multiple departments regarding backup

and restore activities. Set up databases and tracked projects,

people, and deadlines for the UNIX and Intel Server teams. Attended

and documented team training classes, meetings and seminars.

SEP. 97 - MAR. 99 Ministry of Education, Algeria

English and French Teacher

Taught English and French as Foreign languages in a high school

setting.

Provided classroom programs, prepared daily curriculum for teaching

of students.

Assessed and reported academic progress of students with special

needs.

Organized and participated in meetings related to school

organization and administration. Supervised and coordinated

recreational school programs and activities.

Education

December 2009: Keller Graduate School of Management San

Francisco, CA

Master of Business Administration and General Management

Computer

Skills: Sept.92-Oct. 96: University of Foreign Languages Algeria,

North Africa

Bachelors in English and French

. Microsoft Word, Excel, PowerPoint, Outlook.

. Microsoft Windows XP, Microsoft Office XP Professional.

. Efficient in the use of the Internet, Intranet, e-mail

. Experience using web-conferencing including WebEx, Mr.

Conference.

. Experience using Google searches, LinkedIn, Jigsaw, Hoovers,

and other databases.

Language Skills: Advanced proficiency in:

. English

. French

. Arabic

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