Customer Service Manager

JENNIFER CARLSON

214-***-**** cell 214-***-****

***************@*********.***

Seeking a position in the capacity of OFFICE SUPPORT ASSISTANT and/or

COPY WRITER within a general business office environment, bringing the

following experience, skills, and attributes:

Extensive experience working in retail and wholesale office

settings. Interface well with others

at all levels including customers, vendors, magazine editors,

sales representatives, CEO, CFO,

general manager, warehouse manager. MS Word, Excel, OSAS

Accounting, QuickBooks,

Adobe Acrobat, PhotoShop, and Microsoft Office Suite of

products.

Work Experience

Administrative Assistant, ACCESSORY SOURCE INC. (Dr. Livingstone,

I Presume), Irving TX 3/04-7/09

Provided administrative support to general manager and owner of

wholesale importer of decorative

accessories and small furniture items.

. Interfaced on the telephone and in person with clients to

administer accounts.

. Processed and proofed orders.

. Solved problems associated with accounts and product inventory.

. Proofread and approved catalog copy and layouts prior to

printing.

Assistant Buyer, Merchandise Coordinator, BADGE MARKETING INC.,

Dallas, TX 12/97-6/03

. Attended markets and chose products with head buyer.

. Performed extensive telephone interface with vendors and

customers.

. Composed written correspondence to vendors, including purchase

orders and drop-ship

orders.

. Prepared product sales projections, product specifications and

purchase orders.

. Assigned SKU numbers and entered data.

. Calculated shipping and handling costs and determined retail

pricing.

. Oversaw inventory and product samples for catalog photography,

maintained all product

specification sheets.

Copy Writer

. Wrote product advertisements for Texas Parks & Wildlife Collection,

Stonehill

Collection, and Better Homes and Gardens Special Interest

Publications:

Garden Shed, Bed and Bath, Traditional Style, Country Style, and

others.

. Interfaced with Better Homes and Gardens editor in Iowa office, proofread

copy and

approved catalog layouts prior to printing.

Customer Service

. Answered telephones and placed customer orders, resolved customer service

related

issues.

Education

CEDAR VALLEY COLLEGE, Lancaster, Texas

1990-1992 Attended full-time

1994-1997 Completed studies

Acceptance by University of North Texas, Denton, Texas

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